Senior Operations Manager

About the role

The Senior Operations Manager oversees all aspects of a functional area in a Fulfillment Center, including people management and development, process, and meeting or exceeding customer expectations. This role requires balancing strategy and execution, managing upwards of 1,000 salaried and hourly employees in a fast-paced, complex operations facility up to a million square feet.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact
• Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Makes clear goals and expectations for Operations and Area Managers
• Makes performance measurements, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Requirements

Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Experience with performance metrics, process improvement, and Lean methodologies

Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

Flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Qualifications

• Bachelor's degree or equivalent
• Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Skills

Ability to handle changing priorities and use good judgment in stressful situations

Interest in long-term career development through assignments in multiple FCs across the nation

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.