Senior Operations Associate

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth.

How You’ll Make an Impact

• Supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires.
• Supports process improvement, operations projects, and the design and maintenance of policies and procedures.
• Manages daily processing for deposits, RTP, ACH, and wires, including manual and batch postings, research, exception handling within set parameters, and support for general ledger reconciliation, with strict attention to deadlines and controls.
• Coordinates and schedules daily work for EFT, ACH, and wire processing and acts as a point of contact for the department when the Operations Manager is unavailable.
• Supports plans for electronic funds processes and member servicing.
• Works on projects tied to system updates, service enhancements, and process changes, and keeps their work current in project and ticketing tools that follow Agile-inspired practices.
• Leads or supports process reviews and testing and helps translate findings into production changes.
• Identifies high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and works with stakeholders to define requirements, test solutions, and measure impact.
• Works with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning.
• Writes and maintains procedure documents for their areas, updates them when programs or workflows change, and recommends policy updates. Uses AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection.
• Supports other business units with member requests and workflows, cross-trains on critical processes, and helps maintain service levels.
• Interacts with vendors and third parties on behalf of members and the Credit Union, stays current on regulatory and technology changes, and performs other job-related duties as assigned.
• Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management, and vendors.
• Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
• Performs additional duties as required.

What You’ll Be Doing

• The Senior Operations Associate is the subject matter expert of and manages daily processing for deposits, RTP, ACH, and wires, including manual and batch postings, research, exception handling within set parameters, and support for general ledger reconciliation, with strict attention to deadlines and controls.
• Helps coordinate and schedule daily work for EFT, ACH, and wire processing and acts as a point of contact for the department when the Operations Manager is unavailable.
• Supports plans for electronic funds processes and member servicing.
• Works on projects tied to system updates, service enhancements, and process changes, and keeps their work current in project and ticketing tools that follow Agile-inspired practices.
• Leads or supports process reviews and testing and helps translate findings into production changes.
• Identifies high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and works with stakeholders to define requirements, test solutions, and measure impact.
• Works with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning.
• Writes and maintains procedure documents for their areas, updates them when programs or workflows change, and recommends policy updates. Uses AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection.
• Supports other business units with member requests and workflows, cross-trains on critical processes, and helps maintain service levels.
• Interacts with vendors and third parties on behalf of members and the Credit Union, stays current on regulatory and technology changes, and performs other job-related duties as assigned.

What You Bring to the Team

• Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards; experience with basic data querying (e.g., SQL or BI tools) preferred.
• Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines).
• Demonstrates ability to learn new systems quickly and to translate business requirements into system or configuration requirements for vendors/IT.
• College degree preferred.
• This role works under moderate supervision, follows established procedures, and uses independent judgment in handling complex work.
• Comfortable working across multiple banking systems and tools, and open to adopting new technology and AI-assisted capabilities as they are introduced.
• At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role; project experience preferred, supervisory experience a plus.
• Experience with deposit and payment systems, including ACH, wires, and RTP, and related digital banking platforms.
• Experience working with or supporting AI-assisted decision tools and automation in operations or a clear ability to identify automation candidates and support business cases for AI-assisted implementations.
• Strong knowledge of rules and regulations governing transactional processing in financial institutions.
• Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy.
• High integrity, trustworthiness, and accountability.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel, and comfort working in a remote, tech-enabled environment.
• Work is remote and requires a suitable internet connection, a current smartphone, extended computer use, and frequent communication via email, chat, video, and phone.

Tools & Work Environment

• A stable internet connection with speeds high enough for video conferencing and screen sharing.
• A current smartphone.
• Extended computer use.
• Frequent communication via email, chat, teleconference, and/or phone.

Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Compensation & Rewards

• Compensation for this role is $68,800 - $78,800 per year with the potential for discretionary incentive compensation based on both company and individual performance.
• Benefits That Support You:
• Excellent health insurance packages with a Health Reimbursement Account option.
• Life, AD&D, Short-Term Disability and Travel Insurance.
• 401k plan with company match dollar for dollar up to 6 percent.
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays.
• Monthly stipend for wellness activities and mental health.
• Tuition reimbursement.
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more.
• Bonus/commission plan for qualifying roles.
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs.
• Rewards and peer recognition programs.
• Trust-based, outcome-oriented remote work environment for most roles.

Important Compliance Information

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
• The company reserves the sole right and discretion to make changes to this job description.