Senior Operations & Analytics Manager

Responsibilities

• Build and maintain dashboards tracking key metrics and performance trends over time
• Develop alerting that identifies delivery issues, error spikes, vendor disruptions, or other operational risks in real-time
• Maintain regular reporting cadences for leadership, program teams, client-facing teams, compliance, and operations
• Conduct ad hoc analyses for leadership and program teams. Pull and analyze data from a wide range of internal datasets to answer operational and strategic questions
• Identify trends, anomalies, and opportunities for improvement
• Translate analysis into concrete recommendations for program execution, vendor usage, compliance risk management, and operational planning
• Help identify and manage operational risk before and during major execution windows
• Coordinate planning for load tests, peak-period outreach, and other high-volume messaging moments
• Gather supporting data, document timelines, and help prepare communications when messaging issues arise
• Run post-incident reviews to identify root causes, lessons learned, and follow-up actions
• Convert incident learnings into process changes, documentation updates, reporting improvements, or new controls
• Create and maintain documentation on what works and what doesn't work, keeping them current as the landscape shifts and more data is generated
• Track changes in the messaging ecosystem, including vendor, carrier, and regulatory developments that may affect program execution

Requirements

• 4-7 years in Analytics or Operations (BizOps / RevOps / CS) at a tech company or campaign / political / advocacy organization
• Strong analytical skills and experience working with program, product, or campaign data using common tools (Google Sheets/Excel/Airtable, business intelligence platforms, and/or SQL, Python, etc.)
• Experience bridging communications gaps between technical and non-technical audiences
• Experience working directly with third-party vendors
• Genuine commitment to the mission of stopping fascism and building progressive power, and comfort operating on a political calendar
• Strongly preferred: Experience with AI-enabled development

Benefits

• A base salary of $85,000-$99,000/year (Level 3 or Level 4 according to experience)
• A $5,000 end-of-cycle bonus
• A worklife stipend of $1,875 in pre-tax reimbursement to support employees during our highest intensity work period
• This works out to an average monthly compensation of $8460/mo to $9,625/mo - comparable to an annualized salary of $101,500 to $115,500 during this 5 month period
• Temporary, full-time position with paid holiday and accrued sick time
• Remote-first culture with teammates across the country
• This position is temporary and will run through November 15
• This position is not eligible for the collective bargaining unit