Senior Manager, Operations & Client Analytics

About the role

Somatus is a leading provider of outcomes-driven care for individuals and communities living with chronic conditions. We are seeking a Senior Manager, Operations & Client Analytics to lead a team of analysts and deliver timely, accurate analytics, reporting, and performance insights that support Somatus’ operational teams, client partnerships, clinical programs, and financial objectives.

Responsibilities

• Lead, coach, and develop a team of analysts, establishing clear expectations, providing timely feedback, and supporting individual development and career growth.
• Own a portfolio of recurring reports, dashboards, ad-hoc analyses, enhancements, and internal requests supporting Operations, Customer Success, Clinical, Finance, and other cross-functional teams.
• Ensure reporting commitments and internal requests are completed accurately, within agreed timelines, and in accordance with established requirements and quality standards.
• Manage team workflow, capacity, and backlog using Jira or similar work-management tools, including intake, prioritization, assignment, status tracking, risk management, escalation, and closure.
• Partner with stakeholders to understand business objectives, lead requirements-gathering sessions, document definitions and acceptance criteria, and translate business questions into appropriate analytic solutions.
• Establish delivery plans, ownership, milestones, dependencies, and escalation paths; proactively communicate status, changes in scope, timing risks, data limitations, and competing priorities.
• Remain hands-on as needed by writing, optimizing, and troubleshooting complex SQL queries used for extraction, transformation, validation, investigation, and reporting.
• Review SQL, Power BI logic, calculations, and analytic methodologies for accuracy, performance, maintainability, and alignment with business requirements.
• Implement and enforce quality assurance practices, including peer review, code review, testing, reconciliation, documentation, metric validation, and stakeholder sign-off where appropriate.
• Lead or support analyses involving healthcare claims, care management, operational, utilization, engagement, financial, and client-reporting data.
• Create and oversee executive, operational, internal, and client-facing reports, dashboards, scorecards, and presentations that clearly communicate findings and recommended actions.
• Partner with Data Engineering and platform teams to improve data availability, data quality, model design, lineage, governance, and production-reporting reliability.
• Serve as an escalation point for complex data issues, ambiguous requirements, production-reporting defects, and high-priority requests.
• Establish consistent metric definitions, reporting standards, documentation, reusable assets, and governance practices across the team’s workstreams.
• Develop and monitor delivery, quality, throughput, capacity, and backlog metrics and use results to improve team performance and stakeholder service.
• Contribute to analytics function planning, roadmap development, resource forecasting, process improvement, and the balance of reactive requests with proactive analytics.
• Promote data fluency by educating stakeholders on metric definitions, report interpretation, appropriate data use, and available self-service capabilities.
• Build a collaborative and accountable team culture grounded in data integrity, customer focus, continuous learning, and high-quality execution.

Qualifications

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, Engineering, Mathematics, Economics, Finance, Public Health, Health Informatics, Healthcare Administration, or a related quantitative field.
• 7+ years of progressive experience in analytics, business intelligence, reporting, data analysis, or a related field.
• 3+ years of experience leading analysts, project teams, or a portfolio of analytics work, with demonstrated responsibility for coaching, workload management, performance feedback, and delivery accountability.
• Experience working with healthcare claims, care management, clinical, operational, utilization, financial, or client-reporting data.
• Demonstrated experience gathering requirements and translating business needs into well-defined reports, dashboards, analyses, or data products.
• Experience managing multiple concurrent initiatives, recurring deliverables, internal requests, cross-functional dependencies, and competing priorities.
• Experience developing executive-level, operational, internal, or client-facing reporting and communicating findings to technical and non-technical audiences.
• Demonstrated success leading cross-functional projects and influencing stakeholders across multiple business areas.

Preferred Qualifications

• Master’s degree in Analytics, Statistics, Mathematics, Economics, Public Health, Health Administration, Business Administration, Data Science, or a related field.
• Experience in kidney care, chronic disease management, population health, care management, payer analytics, provider analytics, or value-based care.
• Experience supporting Medicare Advantage, Medicare, Medicaid, Commercial, or other healthcare programs and client arrangements.
• Experience with Azure, Snowflake, Databricks, Microsoft Fabric, or other cloud-based analytics and data platforms.
• Experience using Agile delivery methods and tools such as Jira and GitHub.
• Experience supporting reporting subject to service-level commitments, audit requirements, formal quality controls, or external-client delivery standards.

Skills

• Technical Skills: Advanced SQL development and data-analysis skills, including CTEs, multi-level joins, temporary tables, aggregations, window functions, query optimization, and validation techniques.
• Advanced proficiency in Power BI, Tableau, or similar business intelligence platforms, including report design, semantic models, calculations, testing, and production support.
• Advanced Microsoft Excel skills, including data analysis, modeling, reconciliation, and reporting.
• Working knowledge of Python, R, or other analytical programming languages preferred.
• Understanding of data warehousing, data modeling, lineage, governance, and healthcare-reporting architectures.
• Experience overseeing code review, data validation, quality assurance, documentation, and release controls.
• Ability to remain technically hands-on and directly write or troubleshoot SQL when business or team needs require it.
• Healthcare & Business Knowledge: Strong understanding of how operational analytics and reports are used by business teams, leaders, and clients to make decisions and manage performance.
• Knowledge of healthcare claims, medical coding, eligibility, care management, utilization, engagement, cost-of-care, and operational performance measurement.
• Ability to connect analytic findings to business objectives, operational workflows, customer requirements, and measurable outcomes.
• Ability to identify data limitations, explain tradeoffs, and recommend practical solutions that meet immediate needs while supporting long-term scalability.
• Leadership & Strategic Skills: Proven ability to lead, mentor, and develop analytical teams and create a culture of accountability, collaboration, quality, and continuous improvement.
• Strong portfolio, project, workflow, capacity, and priority-management skills.
• Ability to delegate effectively, remove barriers, manage performance, and balance delivery needs with employee development.
• Ability to independently define and deliver work of diverse scope and drive multi-person, cross-functional projects to completion.
• Ability to contribute to function-level planning, resource forecasting, operating-model improvements, governance, and roadmap development.
• Strategic mindset with strong business acumen, judgment, and structured problem-solving capabilities.
• Communication & Collaboration: Exceptional verbal, written, facilitation, and presentation skills.
• Ability to lead requirements-gathering discussions and communicate complex analytical concepts to technical and non-technical audiences.
• Strong stakeholder-management skills with experience establishing delivery expectations, communicating risks, and managing escalations.
• Ability to build collaborative relationships across Operations, Customer Success, Clinical, Finance, Product, Data Engineering, Technology, and Executive Leadership.
• Ability to present findings, implications, recommendations, and solution tradeoffs clearly and credibly to internal and, as appropriate, external audiences.

Benefits

We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness program.
• Flexible Paid Time Off (PTO).
• Professional Development, CEU, and Tuition Reimbursement.

Pay

Compensation for this role is $135,000. We offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members.