Senior Manager, Operations Analytics

The Role

The Senior Manager, Operations Analytics serves as the liaison analytical engine for Student Success Center operations at Risepoint. This role drives data-informed decisions that improve agent performance, pipeline health, and student outcomes across New Enrollment, Retention, and Contact Center functions.

Key Responsibilities

• Act as a trusted analytical partner to SSC operations leadership, proactively understanding their evolving priorities and converting business needs into clear analytical questions.
• Own end-to-end analysis of SSC performance including conversion health across lifecycle stages (Lead-to-Contact, Lead-to-Application, Application-to-Enrollment), agent activity and pipeline ops, retention signals, and VoS analytics.
• Drive analytical frameworks and dashboards in Power BI that enable SSC leaders to self-serve on operational KPIs; identify performance drivers, anomalies, and improvement opportunities across the SSC funnel.
• Objective contribution to enrollment forecasting by integrating call center and pipeline signals into rolling forecast models; monitor leading indicators and proactively surface early warning signals to leadership.

What You’ll Bring To The Team

• Experience That Matters Most:
  • 8+ years of experience in business analytics, operations analytics, strategy, or management consulting.
  • 4+ years working directly with senior operations or call center stakeholders as a primary analytical partner; owning the relationship, not supporting it.
  • Proven ability to work with ambiguous or imperfect data environments without losing analytical integrity.
  • Bachelor’s degree in Business, Analytics, Operations, Engineering, or related field (required).
• Experience That’s Great To Have:
  • Experience in higher education, enrollment management, or student lifecycle analytics.
  • Funnel analytics expertise; conversion rate analysis across multi-stage pipelines.
  • Excel proficiency for scenario modeling and operational analysis.
  • Master’s degree in Business, Analytics, or related field preferred.

Qualifications

Required:

• Bachelor’s degree in Business, Analytics, Operations, Engineering, or related field.

Benefits

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.