Senior Office Support Assistant - UMKC School of Humanities and Social Sciences

Hiring Department: University of Missouri – Kansas City School of Humanities and Social Sciences

About the role

The Senior Office Support Assistant (SOSA) will work closely with the Associate Dean of Faculty Affairs and Graduate Programs in the School of Humanities and Social Sciences (SHSS). SHSS is home to ten departments and more than 25 academic degree options spanning the arts, humanities, and social sciences.

Responsibilities

• Coordinate and support the administrative operations of SHSS graduate and undergraduate academic programs, with primary responsibility for graduate programs. Serve as a liaison with university offices, support program assessment, and ensure effective implementation of academic policies, procedures, and processes.
• Serve as a primary administrative resource for faculty, students, program directors, and advisors, providing guidance, coordinating processes, maintaining records, and resolving routine administrative issues.
• Support the promotion of faculty research and faculty teaching through course evaluations and syllabus collection.
• Support school-wide communications and coordinate faculty and staff receptions and events.
• Coordinate the day-to-day administrative operations of the Dean’s Office and provide administrative support to school leadership, including the Associate Dean for Faculty Affairs and Graduate Programs.
• Perform other duties as assigned to support the mission, priorities, and effective operation of the School of Humanities and Social Sciences.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• At least 2 years of experience from which comparable knowledge and skills can be acquired.

Qualifications

• Excellent organizational skills and the ability to prioritize tasks.
• Excellent verbal and written communication skills.
• Respect for the confidentiality of sensitive processes and the ability to maintain confidentiality in daily processes.
• Master’s degree or experience with graduate programs and higher education (preferred).
• Strong customer service skills.
• Proficiency in standard office software (Microsoft Office suite, especially Word and Excel).
• Ability to work independently with little guidance.
• Excellent interpersonal skills and the ability to work as part of a team.
• Evidence of a proactive approach to initiatives.
• Ability to conduct independent research at the direction of the Associate Dean.

Pay

The anticipated hiring range for this position is $17.40 - $23.00 per hour. Salary is determined by a variety of factors, including education, skills, experience, and organizational requirements.

Schedule

Office hours are on-site, Monday-Friday, 8:00 am - 5:00 pm.

Benefits

This position is eligible for University benefits, including:

• Medical, dental, and vision plans.
• Retirement contributions.
• Paid time off, short- and long-term disability.
• Paid parental leave and paid caregiver leave.
• Educational fee discounts for all four UM System campuses.

Location

Kansas City offers a vibrant urban community with Midwestern appeal, featuring thriving arts districts, an energetic downtown nightlife, diverse shopping, champion sports teams, and a renowned culinary scene, including world-famous barbecue. UMKC’s campuses are conveniently located near the Country Club Plaza and downtown Kansas City.