Senior Student Support Specialist, UMKC Central

About the role

Provide a high level of day-to-day customer service for students by addressing and resolving issues related to student financial aid, admissions, cashiers, international student affairs, and/or registration and records.

Responsibilities

• Provide exceptional customer service to students and families with inquiries, from point of contact either virtually, in person, email, or telephone, to resolution.
• Advise and expedite non-academic problem solving related to student financial aid, admissions, cashiering, international student affairs, and/or registration and records, such as:
  • Checking application status, receiving and reviewing transcripts
  • Checking financial aid award and disbursement
  • Adding/dropping classes
• Explain the financial and financial aid impact of dropping and adding classes.
• Explain how to apply for federal financial aid and/or assist students in understanding the aid packages.
• Advise students on their bill, which may include assisting students with entering into a payment agreement for past due debt.
• Review holds related to transcripts, enrollment, billing, and student services.
• Provide information regarding university processes and policies in accordance with the general operating procedures in financial aid and scholarships, admissions, cashiering, international student affairs, and/or registration and records.
• Maintain current knowledge of processes and student requirements in student financial aid, admissions, cashiers, international student affairs, and/or registration and records.
• Work collegially with cross-functional areas to ensure student service functions are performed uniformly and consistently.
• Provide information related to other business such as information on parking, academic advising, and other services.
• Provide appropriate referrals to other staff or departments on campus such as disability services, counseling, health, and academic advising.
• Create and log transactions in systems.
• Represent UMKC Central at orientation, convocation, admissions events, and other on-campus information fairs and events.
• Assist supervisor as needed.
• Other duties as assigned.

Requirements

• A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Qualifications

• Bachelor's degree in communication, business, education, psychology, or related area.
• Two years of experience in admissions, financial aid, registration and records, customer service, or in another education setting is preferred.
• Successful candidates will be highly organized, detail oriented, focused on student success, and dedicated to maintaining confidentiality.

Pay

The anticipated hiring range for this position is $20.00 - $21.22 per hour. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Benefits

This position is eligible for University benefits. The University offers a comprehensive benefits package, including:

• Medical, dental, and vision plans
• Retirement contributions
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses

Location

Kansas City offers a vibrant, urban community with Midwestern appeal. The city features a rich history, thriving arts districts, an energetic downtown nightlife, diverse shopping, champion sports teams, and world-famous barbecue. UMKC’s campuses are conveniently located near key attractions, including the Country Club Plaza and downtown Kansas City.