Senior Program Manager, UMKC Division of Student Success

Key Responsibilities And Duties

• Provide strategic leadership and oversight for all aspects of MoCA, including vision, planning, implementation, growth, assessment, and continuous improvement.
• Develop and implement a comprehensive, four-year developmental curriculum focused on academic excellence, personal identity development, leadership, wellness, career readiness, financial literacy, and personal growth.
• Establish program goals, measurable outcomes, and assessment strategies that evaluate student learning, persistence, retention, graduation, and post-graduate success.
• Monitor and analyze program data to drive continuous improvement and demonstrate program effectiveness.
• Benchmark national best practices in success initiatives, student development, and retention programming.

Student Success & Coaching

• Provide holistic support to MoCA scholars through proactive outreach, coaching, mentoring, and individualized success planning.
• Supervise, train, and evaluate Success Coaches, graduate assistants, peer mentors, and student leaders.
• Collaborate with faculty and campus partners to create meaningful academic, leadership, research, and experiential learning opportunities.
• Support students experiencing academic or personal challenges and connect them with appropriate campus resources.

Partnerships & Collaboration

• Build and sustain collaborative partnerships across Academic Affairs, Student Affairs, Athletics, Career Services, Residential Life, Honors, Undergraduate Research, faculty, alumni, employers, and community organizations.
• Develop relationships with external organizations that expand mentoring, internship, scholarship, and career opportunities for MoCA scholars.

Programming & Student Engagement

• Design and oversee high-impact programming that fosters belonging, leadership, community engagement, personal identity development, professional growth, and career preparation.
• Coordinate workshops, networking events, speaker series, service opportunities, and leadership experiences aligned with MoCA learning outcomes.
• Support initiatives that strengthen pathways from high school through college completion and beyond.
• Promote civic engagement and meaningful community partnerships that enhance student learning and leadership.

Communication & Program Administration

• Develop and implement communication strategies that clearly communicate program expectations, opportunities, and resources to students and stakeholders.
• Oversee program marketing, website content, social media, annual reports, and other communications that highlight student success and program impact.
• Manage program budgets, scholarships, reporting requirements, and operational processes.
• Represent MoCA and Student Success on university committees and at local, regional, and national conferences and events.

Other Responsibilities

• Serve as a campus leader and advocate for student success initiatives.
• Perform other duties and special projects as assigned.

Minimum Qualifications

• A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.
• A Master's degree in Higher Education, Student Affairs, Counseling, Educational Leadership, Social Work, or a related field is preferred.
• Five or more years of experience designing, implementing, and leading student success, retention, mentoring, or leadership development initiatives in higher education.
• Experience using assessment data to evaluate program outcomes and guide strategic decision-making.
• Experience supervising professional staff or student employees.
• Demonstrated success building collaborative partnerships with community organizations, employers, or alumni.
• Excellent communication, facilitation, project management, and leadership skills.
• Experience presenting at regional or national conferences and representing institutional initiatives externally.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $60,944 - $74,000 annually.

Grade

Salary Plan # 011

University Title

Senior Program Manager Student Support Services