Office Support Specialist Senior

Under general supervision, provides work direction to other employees in the Office Support Specialist and Case Aide classifications. Serves as the Program Coordinator for all HHVS transportation programs and provides administrative support to agency directors, supervisors, or major program areas. Handles complex issues requiring research and problem-solving beyond established procedures.

Responsibilities

• Assists in overseeing the maintenance of office supplies and forms required for agency operation.
• Develops, implements, and maintains office procedures and work systems to resolve problems or adapt to new policies.
• Provides agency employees with information, assistance, and services, often resolving complicated and varied issues through considerable research.
• Manages all aspects of contract organization and serves as the administrative support for the Cass County Advisory Committee.
• Acts as liaison between the social services agency and county human resources, assisting with personnel forms.
• Supports job efficiency efforts across the agency.
• Performs other duties as assigned.

Requirements

• Three years of increasingly responsible clerical experience or experience working with the public.
• Experience with Microsoft Office, DHS System Programs (e.g., Maxis, SSIS, MMIS, EBT Edge), Adobe Acrobat Pro, AppXtender, and Electronic In/Out Board.
• Must possess a valid driver’s license.

Skills

• Strong understanding of human relations within and outside the agency.
• Ability to handle conflict and assess the need for administrative intervention.
• Commitment to confidentiality regarding employee matters and knowledge of appropriate referral procedures.

Physical Effort

• Sedentary to light physical activities including stooping, kneeling, crouching, reaching, and handling.
• Requires talking, hearing, and close vision.
• Must occasionally lift and/or move up to 35 pounds.
• Typically works in an office environment.

Pay

$30.96 - $40.73 per hour