Senior NOC Technician

About the role

The Senior NOC Technician provides 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This role involves technical leadership, proactive alarm management, network analysis, maintenance, and health checks, as well as being an escalation point for both customers and NOC peers.

Responsibilities

• Resolve and diagnose network and system faults at a 2nd line support level through proactive alarm management and technically escalated network faults.
• Manage technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
• Maintain network performance by monitoring and identifying deficiencies through network health checks and activities presenting risk to live networks. Resolve these issues using the correct processes and procedures.
• Provide operational assistance to all areas of Network Operations, mentor, and train members of the NOC.
• Manage major service outages, lead conference bridges directing activities, and update notifications in a timely manner.
• Work with OSP, GIS, and field teams as required. Direct NOC team to update customers and internal mail groups.
• Participate in new hire training and potentially on-call duties.

Requirements

• Associate degree or Technical school with a strong knowledge of computer functionality.
• Excellent written and verbal communication skills.
• Detail-oriented and highly organized.
• Strong detail-oriented and organized project management skills.
• Able to build and foster collaborative relationships.
• Capable of working and learning independently with minimal supervision.
• Strong problem-solving skills, and the ability to make decisions independently.
• Good communication skills with ability to converse technical information to all audiences.
• Cisco certifications.
• Four to six years Network Operations experience or equivalent.
• Experience working on Core Transport, Data/IP networks completing 1st/2nd level diagnostics across multiple technologies and vendors.
• Advanced 2nd line technical competency level spanning all deployed equipment technologies.
• Willingness and ability to train NOC staff on technical, functional, and procedural items.
• Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM.
• In-depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing.
• In-depth knowledge of Ethernet and IP required.
• Advanced knowledge of Ethernet and IP required.
• Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model.
• In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE.
• In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
• Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters.
• Experience with passive and active OADM & ROADM DWDM systems.

Skills

• Expert knowledge of the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms: CYAN(Ciena) Z33/77, Telco Sys 71xx / EdgeGenie, Ciena 6500/One Control, Adva, Calix / CMSCisco (CCNA / CCDA Level), Cisco SONET (ONS 15454).