Senior NOC Specialist

About the role

As a Network Operations Infrastructure Analyst (NOC – Senior Specialist) you will provide support for technical processes and operations associated with the Automobile Club of Southern California’s (ACSC) national telecommunications and computing infrastructure. The ACSC NOC supports critical business functions and processes throughout the company on a 24‑hour, 7‑day‑a‑week schedule, including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall customer satisfaction.

Responsibilities

• Perform console operations and production batch support utilizing Control‑M.
• Monitor systems and networks using tools such as SCOM and Splunk.
• Provide second‑level technical support and system hardware maintenance.
• Develop, update, and control documentation for production platforms.
• Identify and implement process improvements for all production platforms.
• Support a variety of technologies, including:
  • VMware and .NET systems
  • Mainframes (z/OS)
  • Unix, Linux, and Windows Server 2016+ environments
  • SAN storage systems
  • Local‑area networks
  • National SD‑WAN, MPLS, and Ethernet wide‑area networks

Requirements

• 3–5 years of professional experience in IS Operations as a Computer Operator or Operations Analyst, responsible for monitoring host systems (MVS, Linux, Windows), file servers, and LAN/WAN technologies.
• Knowledge of at least one of the following: network topologies, Windows Server 2016+ platforms, mainframe operations, or systems‑management platforms (e.g., Microsoft System Center Operations Manager, SolarWinds, HP System Insight Manager).
• Experience with at least two core technologies such as VMware, mainframe hosts (IBM‑zOS/z‑Linux), global multi‑protocol WANs (MPLS/Ethernet), LANs, Intel‑based PCs, Windows Server 2016+, telephone systems, or systems‑management platforms.
• Demonstrated experience working in a large‑scale, team‑oriented, cross‑organizational NOC environment, including shift work.
• Minor certifications in core technologies are desirable.
• Excellent problem‑management and customer‑service skills.
• Strong oral and written communication abilities; capable of interacting with customers and all organizational levels.
• Ability to engage third‑level resources, report detailed errors, and lead technical bridges during system outages.
• Bachelor’s degree (four‑year college education) emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).