NOC Specialist

Location: Bluemont, Virginia (Onsite) with potential work at a backup location in Winchester, Virginia, and occasional telework.

About the role

This role involves monitoring, troubleshooting, configuring, and managing critical voice, data, and satellite networks. The specialist will provide Tier 2 expert assistance for network operations and support the acquisition and installation of new hardware and software. The position requires shift work, overtime, and weekend tours approximately every 8-9 weeks.

Responsibilities

• Monitor, troubleshoot, configure, and manage voice, data, and satellite networks.
• Provide Tier 2 expert assistance for operating and managing the transport network.
• Plan, evaluate, and configure routers, bridges, and other network devices.
• Manage systems for satellite tracking and provide digital data services to mobile and portable units.
• Support new hardware and software acquisition and installation.
• Ensure WAN services at fixed and disaster sites are operational and assist in resolving interface issues.

Requirements

• 5+ years of related professional experience.
• Proficiency in Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP, and Windows.
• Ability to plan, evaluate, and configure routers, bridges, and other network devices.
• Expertise in monitoring, troubleshooting, configuring, and managing voice, data, and satellite networks.
• Experience with the operation and management of systems associated with satellite tracking and providing digital data services.
• Must be a U.S. citizen.
• Availability for occasional travel and to perform other duties as assigned.

Preferred Qualifications

• Relevant Cisco certifications.

What We Offer

This is a long-term, 5-year contract opportunity with the potential for conversion to a full-time employee role after 6 months.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team and a certified Career Coach.