Senior Medical Secretary - Radiology

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality, resulting in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. The system offers a comprehensive range of medical services across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida.

About the role

We have an exciting opportunity to join our team as a Senior Medical Secretary. In this role, the successful candidate will provide basic support services for Medical Office intake operations, assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures, and collaborate with other areas within the Medical Center. The role involves obtaining pre-authorizations/certifications for treatments and diagnostic procedures, providing assistance to less senior staff, and covering the front-desk as needed.

Responsibilities

• Provides reception assistance (e.g., greet patients, answer calls, direct requests for assistance to the proper individual).
• Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs callers to the appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
• Prepares the daily schedule and refers inquiries regarding pre-authorizations/certifications to the Medical Secretary.
• Responsible for patient check-in and check-out, including gathering patient demographic data, verifying insurance eligibility, collecting signatures on patient-related documents (HIPAA, MSPQ, ABN, etc.), and following up to gather missing information.
• Scans necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors the intake work queue for timely completion.
• Refers patients with insurance or financial questions to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine materials such as forms, letters, and envelopes accurately and neatly.
• Answers patient questions to ensure understanding and satisfaction or refers them to more senior staff.
• Maintains confidentiality on privileged matters.
• Maintains and organizes files, completes filing according to departmental procedures, and distributes documents and forms.
• Processes incoming and outgoing documents, secures appropriate signatures, and forwards documents to the correct destination.
• Maintains supplies and cleanliness of the workspace, restocks supplies as needed, and notifies the supervisor of shortages.
• Prepares routine memoranda, letters, labels, manuscripts, and other documents as needed.
• Maintains workload statistics and other data for departmental records.
• Primarily responsible for taking patient phone calls and scheduling over the phone, including collecting demographic data, verifying insurance eligibility, coordinating preauthorizations, and assigning appointments based on procedure and insurance coverage.
• Post-appointment, coordinates interdepartmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Obtains pre-authorizations/certifications for treatments and diagnostic procedures, ensuring appropriate procedure and diagnosis coding is utilized.
• May delegate and oversee the work of less senior staff.
• Assists with special projects, reports, and activities, ensuring accuracy and completeness.
• Maintains physician patient schedules, procedure schedules, appointment calendars, and Operating Room schedules.
• Responsible for scheduling appointments for surgery and infusion procedures.
• Performs other duties as assigned.

Requirements

• High School diploma.
• 3 years of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Background in computer literacy preferred.
• Light, accurate keyboarding skills required.
• Excellent organizational and interpersonal communication skills.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Health provides a comprehensive benefits and wellness package designed to support employees and their loved ones. Offerings include:

• Financial security benefits.
• A generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.

Pay

The salary range for this role is $78,305.15 - $78,305.15 annually. Actual salaries depend on factors such as experience, specialty, education, and hospital need. The range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.