Medical Secretary - Radiology

About the Role

We have an exciting opportunity to join our team as a Medical Secretary. In this role, the successful candidate will provide basic support services for Medical Office intake operations. Assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre-authorizations/certifications for treatments and diagnostic procedures as appropriate. May provide assistance to less senior staff and cover the front-desk as needed.

Responsibilities

• Maintains and receives files for area. Maintains files in organized and up-to-date manner to facilitate their retrieval.
• Completes filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable.
• Processes incoming and outgoing documents. Completes forms neatly, secures appropriate signatures, and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Provides reception assistance (e.g., greet patients, answer calls, direct requests for assistance to proper individual). Screens telephone callers in a pleasant and professional manner; handles calls, takes messages, or directs caller to appropriate person or area.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized. Prepares the daily schedule.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• May assist, provide guidance, and/or train less senior staff with completing intake-related duties.
• Prepares simple, routine memoranda, letters, labels, manuscripts, correspondence, and other documents as needed. Reviews work for accuracy and completeness.
• May maintain routine calendar, assist in basic preparation for conferences, and related duties.
• Maintains workload statistics and other data for departmental records. Records statistics in established time intervals designated by supervisor.
• Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner.
• Schedules appointments for visits, procedures, and follow-ups. Collects patient demographic-related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to physician based on procedure and insurance coverage. Refers surgical and infusion scheduling to Senior Medical Secretary.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage, in compliance with physician directives. Collaborates with other areas of the Medical Center as well as insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures, ensuring patient eligibility at the time of their appointment.
• Responsible for pre-authorizations and certifications with the exception of surgical procedures. Ensures appropriate procedure and diagnosis coding is utilized in the pre-certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Responsible for patient check-in and check-out. Gathers all patient demographic-related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group numbers), verifies insurance eligibility electronically, takes their picture, and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Collects and asks patients to sign patient-related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process or refers to more senior-level staff.
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have questions regarding insurance coverage or need counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or payor restrictions, making payment, multi-plan determinations, any issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately, and according to instructions. Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction or refers them to more senior-level staff. Maintains confidentiality on matters to which they are privileged.
• Performs other related duties as needed by providers and supervisors.

Requirements

• High School diploma.
• One year of relevant medical clerical experience, including prior physician practice experience and knowledge of medical terminology.
• Background in computer literacy preferred.
• Light, accurate keyboarding skills required.
• Excellent organizational and interpersonal communication skills required.

Preferred Qualifications

• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Health provides its staff with a comprehensive benefits and wellness package. Offerings include:

• Financial security benefits.
• A generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.

Pay

The salary range for the role is $69,604.56 - $69,604.56 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.