Senior Medical Secretary - Otolaryngology

Under general supervision, provides secretarial support for the department, including word-processing, medical transcription, and miscellaneous secretarial support duties as described under Principal Duties and Responsibilities.

About the role

• Types letters, reports, forms, correspondence, diagnostic test results, patient histories and notes from machine dictation or rough draft where appropriate.
• Assembles and maintains files for all patients according to procedure and updates records and files for current patients.
• Pulls and prepares patient chart for appointments.
• Schedules, confirms, and coordinates patient appointments.
• Prepares and prints daily patient schedule and distributes to appropriate personnel.
• Mails patient appointment reminders and calls patient prior to appointment to confirm.
• Pre-registers all patients and verifies authorization of patient testing orders and insurance coverage.
• Checks in patients upon arrival.
• Completes patient appointment verification calls, including patient travel screen questionnaire and creates patient file.
• Orders office supplies.
• Participates in staff orientation and education.

Responsibilities

• Treats everyone with courtesy.
• Fosters a healing environment.
• Treats others with fairness, kindness, and respect for personal dignity and privacy.
• Listens and responds appropriately to others’ needs, feelings, and capabilities.
• Strives for superior performance in every aspect of work.
• Recognizes and celebrates the accomplishments of others.
• Mets and/or exceeds customer expectations.
• Actively pursues learning and self-development.
• Pays attention to detail; follows through.
• Be professional in the way one acts, looks, and speaks.
• Takes ownership to solve problems.
• Works cooperatively and collaboratively with others for the success of the team.
• Addresses and resolves conflict in a positive way.
• Sets a positive, professional example for others.
• Takes ownership of problems and does what is needed to solve them.
• Utilizes required resources for various job duties.
• Reports to work regularly and on time.
• Participates in staff orientation and education.

Requirements

• High School Diploma or equivalent.
• No licensures/certifications required.
• 3 years experience (Additional education beyond high school may be substituted for experience).

Qualifications

• Knowledge in medical terminology.
• General knowledge of office practices, procedures, and equipment.
• Knowledge of business English, spelling, punctuation, grammar, and arithmetic.
• Skills in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents.
• Skills in understanding and following oral and written instructions and in communicating effectively both orally and in writing.
• Skills in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Skills in performing basic arithmetic calculations.
• Skills in accurate alphabetical and numeric filing.

Skills

• Knowledge in medical terminology.
• General knowledge of office practices, procedures, and equipment.
• Knowledge of business English, spelling, punctuation, grammar, and arithmetic.
• Skills in using a variety of office software applications, such as word processing, spreadsheets, presentation packages, and databases applications to produce documents.
• Skills in understanding and following oral and written instructions and in communicating effectively both orally and in writing.
• Skills in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Skills in performing basic arithmetic calculations.
• Skills in accurate alphabetical and numeric filing.

Benefits

N/A

Pay

$19.92 - $29.87 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Schedule

N/A