Senior Secretary

About the role

The SD Rehabilitation Center for the Blind is seeking a Senior Secretary to support our mission of empowering individuals with vision loss. This is a Full-Time 40 Hours Weekly position.

Responsibilities

• Answer and route phone calls; assist staff and clients professionally.
• Maintain physical and digital office filing systems.
• Track, organize, and assist in preparing weekly client schedules with Center Counselor.
• Process invoices, create payment vouchers, and track payment status.
• Absorb and assist with procurement card statements and monthly billing submissions.
• Order office and program supplies for Rehab Center and field offices using approved state purchasing systems.
• Manage client files and assist with onboarding referrals.
• Coordinate consumer satisfaction surveys and certificates for completed training programs.
• Help facilitate events such as Transition Week, Low Vision Clinics, and other projects as assigned.
• Provide basic tech support to staff and maintain training computers.
• Update software and assist with adaptive technology tools.
• Maintain attendance and reporting documents (including Power BI input).
• Compile and submit reports for client attendance, training hours, satisfaction surveys, and inventory.
• Support outreach efforts by distributing flyers, forms, and templates to field staff.
• Schedule and track maintenance for the state vehicle.
• Manage postage, mailings, and errands for Center operations.

Requirements

• Organized, dependable, and enjoys keeping things running smoothly behind the scenes.
• Comfortable juggling a variety of tasks—from answering phones and managing schedules to handling paperwork and supporting staff with basic tech needs.
• A good eye for detail, strong communication skills, and experience with office software.
• Strong attention to detail; accurately complete forms, process payments, update records, and track data without errors.
• Communicate effectively in verbal and written communications; listen attentively and convey information to others in a professional manner.
• Stay organized to effectively perform all functions of the job in a timely fashion.
• Use Microsoft Office products, computerized case management and electronic filing systems.
• Work independently and with a team - self-motivated and able to take initiative, while also working well with a variety of staff and departments.
• Have a customer service mindset - patient, respectful, and helpful when interacting with clients, especially individuals who are blind or visually impaired.
• Use discretion and confidentiality - trustworthy when handling client records, surveys, and sensitive information.
• Be Flexible and adaptable - comfortable adjusting to changing schedules, priorities, and special projects throughout the year.
• Write meaningful, concise, and accurate correspondence.
• Apply decision-making principles to adjust programming on a day-to-day basis.
• Be comfortable with financial tasks - experience processing invoices, creating vouchers, handling receipts, and submitting reports.

Qualifications

• To be considered, please attach your resume.

Additional Requirements

• To be considered, please attach your resume.
• This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.
• If you possess a National Career Readiness Certificate, please submit the certificate with your application.
• The State of South Dakota does not sponsor work visas for new or existing employees.
• All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.
• The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits.