Senior Medical Secretary

About the role

Under supervision, is responsible for assisting physicians with patient care, administrative, and organizational tasks as they relate to patient flow and the conveyance of a positive image of the physician’s practice. Location: Upper East Side. Org Unit: Satellite Operations.

Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable.
• May also discuss patient's responsibility for payments
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Monitors schedules for wait lists, re-schedules and cancellations.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• Maintains physicians' administrative (research and academic) and clinical/surgical schedules.
• Prepares charges and payments for submission to the billing office.
• Identifies delinquent accounts for collection activities.
• Reviews status of accounts with physician to determine next steps.
• Assists with physicians' research activities, if applicable.
• Assists in the preparation of lectures and presentations.
• If applicable, prepares travel arrangements for business purposes; prepares travel schedule and presentation documents for conferences