Senior Secretary

The South Dakota Department of Revenue is seeking an individual to provide front-line customer service and clerical support as a Senior Secretary in the Rapid City office. This individual will work with a team of tax consultants.

About the role

This position performs a variety of support functions including greeting customers, answering and routing phone calls, establishing and maintaining computerized and/or manual files, receipting money, data entry, imaging documents, assisting walk-in customers with completing applications, processing incoming and outgoing mail, making changes to taxpayer accounts based upon information received from taxpayers and from tax program staff, answering inquiries from taxpayers regarding tax obligations, and various other duties as assigned.

In addition to the above job duties this position will also be the lead contact for sales tax collections for special events which includes explaining which taxes apply, working with event coordinators to distribute tax returns, gather vendor lists and perform follow-up collections when needed along with being assigned special projects where they will need to make decisions and work independently.

Responsibilities

• Greet customers and provide front-line customer service
• Answer and route phone calls
• Establish and maintain computerized and/or manual files
• Receipt money and perform data entry
• Image documents and assist walk-in customers with completing applications
• Process incoming and outgoing mail
• Make changes to taxpayer accounts based on information from taxpayers and tax program staff
• Answer inquiries from taxpayers regarding tax obligations
• Serve as lead contact for sales tax collections for special events
• Explain applicable taxes to event coordinators
• Distribute tax returns and gather vendor lists for special events
• Perform follow-up collections as needed
• Handle special projects requiring independent decision-making

Requirements

• Excellent communication, customer service, teamwork, organization, and computer skills
• Ability to handle possible stressful situations and switch quickly from one task to another
• Self-motivation and the ability to work independently
• Knowledge of modern office equipment, practices, and procedures
• Knowledge of Microsoft Office Suite

Qualifications

• Knowledge of Business English including grammar, spelling, and punctuation
• Ability to communicate information clearly and accurately
• Ability to prioritize work, maintain confidentiality, and work with diverse individuals
• Ability to establish and maintain effective working relationships with customers and office team members
• Ability to accomplish assigned professional tasks and organize and coordinate activities
• Ability to research and compile data
• Ability to exercise tact, patience, and discretion in communicating and dealing with people of varying backgrounds and temperament
• Ability to operate a variety of office equipment and enter or retrieve data from computer systems
• Ability to make logical decisions to help customers

Benefits

• Health Insurance with $0 employee-only premium option
• Well-Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay
• Semimonthly Pay Periods

Pay

$19.27 - $21.67 per hour, depending on qualifications

Schedule

Full-Time position