Senior Manager, Warehouse

Essential Duties And Responsibilities

• Management of all operational functions including; inbound, put away, order fulfillment, outbound, cycle counts, inventory maintenance, and equipment.
• Develop/update standardized operating procedures.
• Manage employees and contractors, providing guidance on goals, delivery expectations and bringing clarity and resolution to any potential issues.
• Day to day task and project management driving to execution.
• Maintain inventory on hand for all warehouse and lab locations.
• Manage transfer of materials to and from Union City and Palo Alto warehouse to Redwood City warehouse.
• Monitor and track all inbound & outbound logistics, following up with carriers to address bottle necks and ensure speedy delivery of patient samples to lab teams.
• Manage annual budget and cost control, while developing annual cost reduction roadmap.
• Warehouse footprint strategy, capacity and scalability planning.
• Cross functional alignment with Supply Chain, Finance, Clinical Ops, QA, and IT.
• Enforce company policy to be SOX compliant. Ensure warehouse operations comply with SOX, GMP, and maintain audit readiness for internal and external audits.
• Develop/update SOPs; ensure direct reports follow established guidelines to produce and accurate and high quality of services in a safe and efficient manner.
• Identify, develop, and implement solutions for operational opportunities and process improvement.
• Understand and meet internal and external customers and service level expectations.
• Drive change in culture towards lean and continuous improvement principles.
• Own deviation, CAPA, and NCR governance for warehouse operations.
• KPI governance and performance dashboard ownership.

Qualifications

• 12+ years progressive supply chain or warehouse leadership experience.
• 5+ years direct people management with multi site oversight.
• Bachelors Degree.
• Experience in regulated biotech, diagnostics, or pharma environment.
• Proven experience leading teams through scale or transformation.
• Effective verbal and written communication, analytical and interpersonal skills.
• Strong organizational skills, detail oriented.
• Lead ERP/WMS optimization and system enhancements, word processing, project management, etc.
• Knowledge of Microsoft Excel and Outlook required.
• AI & Digital Fluency.