Senior Manager, US Primary Market Research

About the role

At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. As the Senior Manager, US Primary Market Research, you will be a strategic thought partner to brand and cross-functional teams, responsible for generating rigorous, business-relevant insights that inform brand strategy, execution, and decision-making. In an environment enabled by data integration via Amgen’s MRAgent platform, this role focuses on owning insight judgment, meaning, and impact—ensuring data is interpreted correctly, synthesized effectively, and translated into clear strategic guidance.

This is a Flexible Commuter role based in Thousand Oaks, CA, requiring on-site work a minimum of 2-3 days a week.

Responsibilities

• Strategic Thought Partnership
  • Serve as the primary Primary Market Research (PMR) thought partner to the Commercial team, guiding the framing of business questions and translating insights into implications for brand strategy and execution, specifically supporting Consumer/Patient Marketing for Evenity (Bone) and Tezspire (Inflammation).
  • Act as an internal consultant, helping stakeholders move from data to decisions by identifying the "so what" and "now what."
  • Support key annual activities (e.g., brand planning, executive reviews, budgeting, business cases) with objective, insight-driven guidance.
• Insight Generation & Interpretation
  • Lead the interpretation and synthesis of consumer/patient primary market research findings for Evenity and Tezspire, leveraging standardized dashboards, analytics tools, and AI-enabled capabilities (e.g., MRAgent).
  • Go beyond descriptive findings to surface insights, risks, opportunities, and strategic trade-offs.
  • Integrate learnings across studies, time periods, and data sources to provide a coherent view of brand and portfolio performance.
• Data & Business Rule Ownership
  • Own KPI definitions, business rules, and analytic intent for assigned brands and studies, ensuring clarity, consistency, and longitudinal integrity.
  • Ensure that changes to questionnaires, metrics, or data cuts are intentional, documented, and aligned with relevant partners.
  • Maintain high standards for data quality, methodological rigor, and trend continuity.
• Team Leadership & Development
  • Partner with other PMR and CD&A team members, developing strategic thinking, analytical judgment, and stakeholder confidence.
  • Coach other PMR team members to shape their skills and provide business context for more rounded analyses.
  • Guide teams on effectively leveraging modern tools and analytics while maintaining strong research fundamentals.
  • Work with your Director to prioritize and balance business asks, focusing on the highest-value insight opportunities.
• Stakeholder Enablement & Change Leadership
  • Manage expectations with stakeholders regarding self-service insights vs. value-add PMR partnership.
  • Facilitate strategic discussions rather than presenting findings, especially in environments where stakeholders have direct data access.
  • Support adoption and effective use of new research tools and ways of working.
• Capability & Process Advancement
  • Contribute to the continuous evolution of PMR (Market Research) capabilities, methodologies, and tools.
  • Identify opportunities to improve efficiency, consistency, and impact of primary market research across brands.

What Success Looks Like

• Is sought out for judgment and strategic guidance, not just data.
• Delivers insights that change thinking and inform decisions.
• Elevates team capability while increasing efficiency.
• Maintains PMR’s credibility and relevance in a democratized data environment.
• Balances rigor with speed, and consistency with flexibility.

Requirements

• Basic Qualifications
  • Doctorate degree and 2 years of experience in analytics, sales, marketing, or related functions, OR
  • Master’s degree and 4 years of experience in analytics, sales, marketing, or related functions, OR
  • Bachelor’s degree and 6 years of experience in analytics, sales, marketing, or related functions, OR
  • Associate’s degree and 10 years of experience in analytics, sales, marketing, or related functions, OR
  • High school diploma / GED and 12 years of experience in analytics, sales, marketing, or related functions.
• Preferred Qualifications
  • Experience in the pharmaceutical or life sciences industry.
  • Deep expertise in primary market research methodologies (qualitative and quantitative), preferably in the consumer/patient PMR space.
  • Strong analytical skills with the ability to translate complex data into actionable insights.
  • Demonstrated ability to think strategically and influence decision-making.
  • Excellent written, verbal, and facilitation skills with senior audiences.
  • Proven ability to work collaboratively across functions in a matrixed environment.
  • Experience coaching and developing talent.

Benefits

Amgen supports your professional and personal growth with a competitive benefits package, including:

• A comprehensive Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program (or sales-based incentive plan for field sales representatives).
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models where possible.

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted on the careers site. Actual salary will vary based on relevant skills, experience, and qualifications.