Senior Manager, Technology Operations - Marketplace Risk

Position Summary

The Senior Manager, Technology Operations leads complex, cross-functional technology programs that support Walmart Marketplace's Seller Risk organization. This role partners across Product, Engineering, Operations, Data Science, Compliance, and Business teams to develop scalable solutions that strengthen marketplace trust, improve operational performance, and advance strategic business priorities.

What you'll do...

• Lead multiple complex technology and operational programs aligned to strategic business objectives.
• Define program goals, roadmaps, deliverables, milestones, budgets, and resource plans while ensuring successful execution.
• Partner with Product, Engineering, Data Science, Operations, Compliance, and Business teams to translate business needs into scalable technology solutions.
• Monitor program performance using KPIs, analytics, and operational reporting to identify trends, risks, and opportunities for improvement.
• Conduct risk assessments, evaluate operational and marketplace trends, and develop mitigation strategies to improve decision quality and platform integrity.
• Build business cases, prioritize initiatives, and support strategic decisions through data-driven recommendations.
• Drive continuous improvement by optimizing processes, implementing new technologies, and improving operational efficiency.
• Influence senior stakeholders, communicate program status and recommendations, and build alignment across cross-functional teams.
• Ensure programs adhere to compliance, governance, and operational standards while supporting innovation and long-term business growth.

About the Team

The Seller Risk organization protects Walmart Marketplace by developing technology, processes, and operational capabilities that enable trusted sellers while preventing fraud, abuse, and compliance risks. The team works across strategy, operations, product, engineering, data science, and risk to improve seller onboarding, monitoring, and marketplace health through scalable, data-driven solutions.

What You'll Bring

• Significant experience leading large-scale technology, operations, strategy, or program management initiatives in complex, cross-functional environments.
• Strong expertise in program management, including strategic planning, execution, financial management, budgeting, resource allocation, and risk mitigation.
• Experience translating business strategy into scalable technology or operational solutions.
• Strong analytical skills with the ability to leverage data, performance metrics, and business insights to drive decisions and continuous improvement.
• Proven ability to build relationships, influence stakeholders, and lead cross-functional teams without direct authority.
• Excellent written and verbal communication skills with experience presenting recommendations to senior leadership.
• Strong business acumen and the ability to balance customer experience, operational efficiency, compliance, and business growth.
• Experience in eCommerce, online marketplaces, trust & safety, risk, compliance, fraud, product strategy, or related technology domains is preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.

Preferred Qualifications

• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.