Senior Manager, Technology Risk Management

About the role

The Technology and Cyber Resilience Oversight Team is a second line of defense team within the Operational Resilience Organization. Their mission is to ensure that services and applications within the Schwab Technology Portfolio are managed within the Company's risk appetite from a technology risk and cyber resilience perspective.

Responsibilities

• Influence other professionals across the firm at varying levels of authority, fostering a culture of continuous improvement, collaboration, and resilience capabilities.
• Serve as the primary point of contact for information related to data center operations oversight, collaborating with stakeholders in Infrastructure and operations, architecture, and Site Reliability Engineering.
• Support the oversight of the implementation, configuration, and resiliency of platform technologies lifecycle.
• Lead efforts on reporting and metrics from the various platforms in use between the different types of resilience activities to ensure the firm understands the risks while monitoring operational maturity of the data centers and infrastructure.
• Effectively communicate with senior leadership and provide status updates on significant initiatives and aggregate reporting across the program.
• Provide consultative support and collaborate with business partners and management stakeholders to identify enhancement opportunities to strengthen technology resilience processes and controls.
• Collaborate with the risk management oversight groups on the development of risk metrics to management committees.
• Develop and maintain a good working relationship with colleagues in other risk and control functions, including Technology Risk and Cybersecurity Compliance, Third Party Risk Management, Corporate Real Estate, Infrastructure & Operations, and other Corporate Risk Management teams.
• Execute ad-hoc projects as needed.

Requirements

• Bachelor’s degree in Information Security, Computer Science, or a related field.
• 8+ years’ experience in data center operations, infrastructure planning, third-party risk management, information security risk management, audit, operational risk management, or similar role.
• Demonstrated experience managing technology and cyber resilience risks.
• Independent judgment with strong analytical and risk assessment skills.

Qualifications

• One or more of the following certifications preferred: CISM, CISSP, CRISC, CISA, PMP.
• Strong organization skills with ability to work independently and with a team, prioritize and manage multiple initiatives and succeed in a fast-paced, heavy workload environment.
• Strong written and verbal communication skills with a proven track record of building effective working relationships with internal and external business partners and senior leaders.
• Proven leadership experience with the ability to motivate and inspire teams.
• Strong analytical and problem-solving skills, with a commitment to high-quality work.
• Experience working directly with data center, cloud migration strategy development for large financial services firms.

Skills

• Deep expertise in technology, hands-on experience with a range of modern risk and resilience concepts, including data center management, recovery planning, and architectural resilience.
• Ability to exercise influence, communicate effectively, think strategically, and work collaboratively among internal and external stakeholders across multiple functions.

Benefits

At Schwab, we believe in empowering you to shape your future. Our Hybrid Work and Flexibility approach allows you to balance your career with your personal life, while our comprehensive benefits package supports your overall well-being. This includes:

• A competitive 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

Details on pay will be provided upon successful completion of the hiring process.

Schedule

This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidates must reside or be willing to relocate on their own to one of the listed areas.