Senior Manager, Revenue Operations, Americas

About the role

The Revenue Operations Manager for North America will build and scale the regional revenue operations function, focusing on lead generation through opportunity management, forecasting, closing, and post-sale expansion and retention.

Responsibilities

• Develop and execute the regional revenue operations strategy, priorities, and operating plans across all revenue-generating teams in North America.
• Build, document, and continuously improve end-to-end revenue processes from lead generation through opportunity management, forecasting, closing, and post-sale expansion and retention.
• Partner closely with Sales, Marketing, Account Management, Partnerships and Finance to define KPIs, build reporting and dashboards, and run analyses that inform go-to-market decisions and performance improvements.
• Select, implement, and optimise the commercial tech stack for North America (for example CRM, sales engagement, forecasting and planning tools), including data quality, governance and user enablement.
• Establish and oversee regional system administration and support for commercial tools, ensuring teams have the resources, training and documentation needed to adopt new processes and tooling.
• Lead and support change management for new processes, tools, and incentive structures, ensuring clear communication, documentation and feedback loops with commercial teams.

Requirements

• 5+ years of experience in revenue operations, sales operations, commercial strategy, or a related analytical role supporting B2B go-to-market teams.
• Strong understanding of end-to-end sales and customer lifecycle processes, including lead management, pipeline management, forecasting, and post-sale account management or customer success.
• Proven experience using data and analytics to diagnose performance, build recommendations, and drive operational change with commercial stakeholders.
• Demonstrated ability to build and improve processes in high-growth or zero-to-one environments, with strong organizational and project management skills.
• Excellent communication and interpersonal skills, with a track record of partnering directly with sales and commercial leaders.
• Strong business acumen, structured problem solving skills, and an organized way of working.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience building or scaling revenue operations in a new region, market, or segment.
• Experience in fintech, payments, financial services, or B2B SaaS.
• Hands-on experience implementing, administering, or optimising commercial tools such as Salesforce or similar CRM, sales engagement platforms, forecasting tools, and BI tools.
• Experience designing, communicating, and managing sales compensation, quota, and incentive programs.
• Comfort working across time zones and cultures, and collaborating with global teams.
• An entrepreneurial, creative, and resilient mindset, with enthusiasm for working in a fast-paced, high-growth environment.