Senior Manager, Revenue Operations

Main Responsibilities

• GTM Strategy & Revenue Visibility
• Revenue Lifecycle Design: Architect the end-to-end journey from Lead to Renewal. Identify friction points and design solutions to accelerate deal velocity.
• Commercial Strategic Partner: Serve as a key advisor to the CRO and executive leadership on pricing strategy, packaging, and deal structuring. Ensure our GTM machine is ready to operationalize new product innovations.
• Deal Desk Excellence: Lead the Deal Desk function, coordinating approvals across departments to ensure complex, high-value deals are structured for success—balancing commercial flexibility with long-term operational scalability.
• Forecasting & Intelligence: Move pipeline forecasting from manual, reactive exercises to proactive, data-driven models. Partner with Sales/CS leadership to provide a clear view of business health and trajectory.
• Systems Architecture & Integration
• Tech Stack Ownership: Own the roadmap, health, and evolution of our revenue tech stack (Salesforce, HubSpot, BillingPlatform). Ensure these systems provide a "single source of truth."
• Automated Quote-to-Cash: Design and optimize GTM workflows and business rules within BillingPlatform. Ensure complex contracts translate into clean, structured, and auditable handoffs to Finance and Accounting.
• Data Governance: Ensure high data integrity across all GTM tools. Design systems so that data captured from sales and client success is ready for Finance and Accounting to execute billing, reporting, and controls without "guessing."
• Automation at Scale: Constantly look for ways to move the organization away from manual spreadsheets and toward automated system logic, reducing the administrative burden on front-line teams.
• Leadership & Cross-Functional Collaboration
• Team Development: Lead and mentor the RevOps team, prioritizing their work and aligning their growth with the company’s scaling needs.
• Cross-Functional Bridge: Act as the strategic connector between Sales, Client Success, Marketing, Product, Engineering, Finance, and Accounting to ensure every department is aligned on how revenue is generated and tracked.
• Values-Driven Operations: Use facts and domain understanding to make decisions that are best for clients and the long-term business. Communicate with candor, clarity, and respect, especially when there is disagreement.

Requirements

• Experience: 8+ years in RevOps or Sales Ops in a high-growth B2B SaaS environment, with significant experience managing teams and advising executive leadership.
• Communications: You should be a strong communicator: responsive, candid, clear in your opinions, and respectfully open when there is disagreement.
• Systems Mastery: You have deep technical expertise in Salesforce and modern billing/revenue engines (e.g., BillingPlatform). You design architecture; you don't just click buttons.
• Strategic Intuition: You understand how a change in pricing or a new product launch ripples through every department and have the foresight to build systems to handle it.
• Analytical Rigor: You should bring credibility and rigor, using facts, data, and domain understanding to make decisions that are best for clients, team members, and the long-term business. Comfortable with complex metrics like LTV, CAC, NRR, and pipeline velocity. You provide the "so what" behind the data.
• Builder Mindset: You are driven by building systems and automating manual tasks to make the revenue engine more powerful.
• Client Success: You should care deeply about client success and understand that systems and processes exist to help clients succeed, not just to create internal efficiency.
• Collaborative: You are highly collaborative, able to connect Sales, Client Success, Marketing, Product, Engineering, Finance, and Accounting in a way that improves the experience for clients and internal teams