Senior Manager, Revenue Operations

Tacton · Chicago, IL · 3 wk ago

Management$120k–$150k/yrFull-time

Support territory planning, pipeline coverage analysis, and performance tracking
Work directly with AEs and sales leadership to provide structured recommendations to improve deal outcomes
Analyze pipeline, activity, and performance data to identify trends, risks, and opportunities
Deliver candid, constructive feedback, grounded in data and insights, even when it challenges current deal strategy
Prepare and deliver structured insights ahead of pipeline and deal review processes, highlighting stalled or at-risk opportunities and recommended actions for sales leadership

Leverage Gong insights to conduct targeted deal reviews with AEs, highlighting risks, missed signals, and improvement opportunities
Provide evidence-based feedback using call data to improve messaging, discovery quality, and stakeholder alignment
Build and maintain enablement libraries in Gong in collaboration with Product Marketing and Product Management
Translate call and deal insights into scalable coaching programs, playbooks, and training materials
Support sales leadership with actionable insights for coaching AEs and improving win rates

Identify and implement AI-driven opportunities to improve sales effectiveness, pipeline quality, and operational efficiency
Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to:
- Improve deal inspection and risk identification
- Automate manual processes and reporting
- Enhance forecasting accuracy and pipeline visibility
Partner with Go-to-Market teams to embed AI into daily workflows and decision-making

Act as a control point for deal structuring, pricing governance, and approval workflows
Ensure all deals comply with internal policies and approval matrices
Support complex deal execution by coordinating with Legal, Finance, and other stakeholders

Ensure accuracy and completeness across the quote-to-cash process
Maintain high data quality standards across CRM and revenue systems
Perform regular audits of key data points including ARR, pipeline, and deal attributes
Ensure deal data is structured to support downstream processes such as invoicing and reporting

5+ years of experience in Revenue Operations or Sales Operations in a high-growth SaaS environment
Proven experience partnering closely with senior sales leadership (e.g. VP/SVP level)
Proven ability to influence Account Executives and improve deal outcomes without formal authority
Strong analytical skills with experience in data modeling, reporting, and dashboarding
Hands-on experience using Gong (or similar) for deal inspection, coaching, and enablement
Experience leveraging AI tools to drive sales efficiency and improve decision-making
Deep understanding of sales processes, pipeline management, forecasting, and CRM best practices
Strong knowledge of quote-to-cash processes, deal governance, and approval workflows
High level of integrity and attention to detail, with a track record of maintaining data quality and enforcing standards
Able to balance commercial agility with operational discipline
Confidence to challenge stakeholders and enforce standards when required

At Tacton, we’ve been building CPQ software for over 20 years. We’re a stable company with global customers and a product that’s central to how manufacturers sell
We offer competitive benefits, flexibility in how we work, and a culture that values learning and collaboration
A solid and stable company with over 20 years of industry experience.
Complimentary Gym Membership
Flexible hybrid setup - 3x a week at the office
30days of paid time off – 20 days of PTO, 10 Wellness Days

Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.
By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.
With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.

Our company is founded on innovation, research and collaborative thinking.
The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - our values - Collaborative, Customer Oriented, Engaged, Trustworthy, Visionary.

Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.
By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.
With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.

Similar jobs