Senior Manager, Provider NPS Enablement

Position Summary

The Claims Experience & Strategic Initiatives team plays a key role in advancing strategic initiatives that strengthen Provider Experience, improve operational coordination, and bring greater structure, visibility, and accountability to priority work across the portfolio. The Senior Manager, Provider NPS Enablement, will help shape, coordinate, and monitor the impact of Aetna’s provider experience transformation, as reflected in provider NPS and related feedback measures.

Required Qualifications

• Minimum 7 years’ experience in one or more of the following areas: provider experience, healthcare operations, strategic communications, project management, survey strategy, marketing enablement, or related healthcare functions
• Must have healthcare industry experience
• Ability to work collaboratively in a highly cross-functional environment to align stakeholders and advance complex initiatives
• Demonstrated ability to communicate effectively and deliver clear, compelling storytelling to stakeholders at all levels
• Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements
• Demonstrates a proactive, collaborative approach and strong focus on stakeholder partnership and service delivery
• Covers a strong sense of urgency and accountability to drive workstreams to completion
• Demonstrated ability to synthesize qualitative and quantitative information into clear, actionable insights and narratives
• Strong presenter with the ability to tailor messaging for different audiences, including executive leadership
• Strong project management experience, including managing multiple priorities and stakeholders simultaneously
• Excellent verbal and written communication skills
• Strong organizational skills

Preferred Qualifications

• Prior experience supporting provider experience, provider engagement, provider communications, brand strategy, or provider-facing transformation initiatives
• Familiarity with provider NPS, provider feedback channels, and methods for translating experience insights into strategic action and storytelling

Education

Bachelor’s degree preferred in relevant field (health administration, communications, business, marketing, or related discipline) or related professional experience

Pay Range

The Typical Pay Range For This Role Is $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.