Senior Enablement Operations Manager

About the role

We are seeking an Enablement Operations Manager to serve as the operational backbone of our enablement function. This role is critical for ensuring our enablement programs, tools, content, and workflows are executed consistently and effectively across the field. You will partner closely with Global Sales Enablement, Sales Leadership, RevOps, and other cross-functional teams to bring enablement strategy to life.

Responsibilities

• Own the enablement calendar and coordinate the rollout of onboarding, training, certifications, and key enablement initiatives.
• Manage project plans, timelines, communications, and logistics for enablement programs.
• Ensure consistent execution of enablement initiatives across SDR, Commercial, Enterprise, and Channel teams.
• Track program participation, completion, and adoption.

Enablement Systems & Tool Adoption

• Own the administration, adoption, and operational health of enablement platforms (LMS, Gong, Letter AI, Highspot, etc.).
• Develop documentation and best practices for how enablement tools support learning and seller productivity.
• Partner with RevOps and IT to support integrations, user provisioning, and ongoing system improvements.
• Evaluate new tools and technologies that improve enablement effectiveness.

Measurement & Program Effectiveness

• Build dashboards and reporting to measure onboarding, certifications, training completion, engagement, and enablement effectiveness.
• Analyze data to identify adoption gaps and recommend improvements.
• Provide regular reporting and insights to Enablement and Sales leadership.
• Continuously improve enablement processes based on feedback and performance metrics.

Cross-Functional Partnership

• Partner closely with Sales Enablement, RevOps, Sales Leadership, Product Marketing, Product, and Technical teams to support successful program execution.
• Coordinate cross-functional dependencies to ensure enablement initiatives launch smoothly.
• Gather feedback from the field and recommend operational improvements that enhance the learner experience and program effectiveness.
• Help standardize enablement processes and documentation across the organization.

Requirements

• 4–7 years of experience in Sales Enablement, Enablement Operations, Learning Operations, Program Management, or a related role.
• Experience managing enablement programs, systems, or operations within a B2B SaaS environment.
• Experience administering or driving adoption of enablement technologies (LMS, Gong, Highspot, Letter AI, etc.).
• Strong program management and organizational skills.
• Experience measuring enablement effectiveness through reporting and analytics.
• Excellent cross-functional collaboration skills.
• Familiarity with AI-powered enablement and productivity tools.
• Experience in a high-growth SaaS or cybersecurity company preferred.

Qualifications

• Systems thinker who enjoys building scalable operational processes.
• Highly organized and execution-oriented.
• Passionate about improving the learner experience and driving adoption.
• Comfortable managing multiple programs and stakeholders simultaneously.
• Curious, data-driven, and always looking for opportunities to improve.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.
• Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence.
• Competitive Compensation: We offer competitive salary, equity, and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.

Pay

Base salary range: $149,850 - $185,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.

Schedule

Full-time position, with flexibility to work remotely.