Senior Operations Enablement Manager

Responsibilities

• Lead end-to-end coordination of field pilot programs, including intake, scope definition, training alignment, communication, implementation, and performance tracking
• Serve as the primary contact between field operations, home office teams, and cross-functional partners
• Provide regular updates to stakeholders on program progress, milestones, risks, and outcomes
• Deliver reporting and insights to support decision-making and continuous improvements
• Partners with Learning & Development to ensure training programs are aligned, maintained, and support both onboarding and ongoing skill development for field teams
• Cook with internal partners to support onboarding and ongoing development of field employees
• Ensure training delivery is consistent, relevant, and aligned with operational needs
• Develop and manage projects, plans, timelines, and deliverables for operational initiatives
• Cook with cross-functional resources to support execution
• Monitor progress, identify risks, and implement mitigation strategies to ensure timely completion
• Partner with stakeholders to develop and maintain tools, templates, and resources that support field execution (e.g., reporting frameworks, operational playbooks, meeting cadences)
• May include direct people leadership responsibilities, including coaching, performance management, and team development, as the function evolves
• Lead cross-functional partnerships with Procurement, Field Operations, and Technology to develop and execute strategies that ensure service centers are equipped with the necessary mobile devices, minimizing operational disruptions and enabling business continuity
• Perform strategic oversight of technology readiness across all service center locations by partnering with Technology teams to ensure display monitors and other critical operational equipment are deployed, maintained, and functioning to support business operations

Qualifications

• Bachelor’s degree in Business, Operations, or related field, or equivalent education and experience
• Advanced knowledge of project and program management methodologies, including project planning, risk management, change management, and implementation
• Demonstrated ability to lead complex, cross-functional initiatives while managing multiple priorities and competing deadlines
• Strong analytical and strategic problem-solving skills, with the ability to interpret data, identify trends, and make informed business decisions
• Exceptional communication, presentation, and stakeholder management skills, with the ability to influence and build relationships across all levels of the organization
• Prominent collaboration skills with field operations, corporate teams, and external partners to achieve business objectives
• Strong organizational and time management skills with the ability to prioritize work in a fast-paced environment
• Advanced proficiency with business applications, including Microsoft Office Suite, Google Workspace, and project management platforms
• Demonstrated leadership skills with experience coaching, developing, and providing performance feedback to team members while fostering accountability and engagement
• Ability to work independently, exercise sound judgment, maintain confidentiality, and make decisions with limited direction