Senior Technical Enablement Manager
About the role
The Senior Technical Enablement Manager will own the readiness and development experience for Zip's Solutions Engineering organization. This role bridges pre-sales execution, product expertise, and learning design to ensure the SE team can confidently lead technical discovery, deliver compelling demos, and drive deals forward.
Responsibilities
Own SE Onboarding & Ramp Design and deliver a structured ramp program for new SEs including platform depth, demo certification, discovery methodology, and technical objection handling.
Track ramp KPIs and iterate to accelerate time-to-readiness.
Drive Ongoing Technical Readiness by building and maintaining a continuous learning program that keeps SEs sharp as the product evolves.
Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field-ready training.
Own the SE certification framework including demo quality, technical discovery, and RFx readiness.
Run bi-annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching.
Enable Competitive & Vertical Depth by developing programs that arm SEs with technical differentiation, industry context, and ERP/integration knowledge needed to win in enterprise deals.
Leverage Data to Improve Performance by using Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness, then build targeted interventions to close those gaps.
Partner Cross-Functionally by acting as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is aligned with GTM strategy, product launches, and competitive priorities.
Measure What Matters by tracking leading indicators (demo certification pass rates, call quality scores, competitive win rates, early-stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.
Requirements
4–7+ years of experience in technical pre-sales enablement, solutions engineering, or a closely related GTM role in a high-growth SaaS environment.
Deep understanding of the SE function, including how SEs think, prep for technical evaluations, and what separates great demos from average ones.
Proven experience building certification programs, technical learning journeys, and demo readiness frameworks.
Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design.
Excellent communication, cross-functional influence, and project management skills.
A high execution bar. Ship programs, iterate fast, and build trust with technical teams.
Qualifications
Background in solutions consulting, technical pre-sales, or sales engineering.
Experience with procurement or finance technology (Zip platform familiarity a plus).
Familiarity with RFx processes and enterprise procurement evaluation cycles.
Instructional design and curriculum development experience.
Knowledge of ERP ecosystems (SAP, Oracle, Workday) and how they intersect with procurement tech.
Skills
Strong analytical and problem-solving skills.
Ability to communicate complex technical concepts to non-technical audiences.
Experience with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI).
Effective collaboration and teamwork skills.
Benefits
Start-up equity
Full health, vision & dental coverage
Team building events
Flexible PTO
Apple equipment plus home office budget
401k plan
Pay
The salary range for this role is $140,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.