Senior Manager, Product Strategy & Operations

Position Summary

The Senior Manager, Product Strategy & Operations will build and run the operating system that powers disciplined execution, strong partner performance, and scalable growth for new Pareto product solutions.

What You’ll Own

• Build the Product Operating System:
  • Design and implement scalable workflows across underwriting, onboarding, renewals, customer and partner operations.
  • Establish governance cadence (SteerCo, OKRs, dashboards, decision logs).
  • Improve operational visibility and reduce friction as the business scales.
  • Ensure infrastructure supports 2–3x growth without operational instability.
• Lead Operational Partner Management:
  • Serve as day-to-day operational counterpart to TPAs and stop-loss carriers.
  • Run structured performance reviews and escalation processes.
  • Maintain accountability to service expectations and contractual mechanics.
  • Ensure operational readiness for new partner launches.
• Translate Expansion into Execution:
  • Own rollout plans for new TPAs, stop-loss carriers, markets, and program enhancements.
  • Align underwriting, commercial, product, operations, and finance stakeholders.
  • Identify risks early and drive resolution.
  • Deliver clean, on-time implementation of approved initiatives.

What Success Looks Like (12–18 Months)

• The new product solutions operate through defined systems, not tribal knowledge.
• Cross-functional teams execute with clarity and accountability.
• Partner relationships are structured, disciplined, and proactive.
• Expansion initiatives launch cleanly and predictably.
• Growth does not introduce operational instability.

What You Bring

• Experience building operating infrastructure in complex, matrixed organizations.
• 7-10 years in health plan operations, level-funded, stop-loss, MGU, or adjacent risk-based environments.
• Strong executive presence and ability to influence without authority.
• Credible fluency in level-funded mechanics and stop-loss dynamics.
• Experience managing TPA and/or carrier operational relationships.
• High attention to detail with a bias for disciplined execution.
• Comfort operating in fast-paced, ambiguous environments.

Why This Role Matters

The new alternate funding solutions will require disciplined infrastructure and cross-functional coordination. This role ensures that growth decisions translate into scalable, reliable execution and long-term operational strength.

Perks & Benefits

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment

Values

• Fire in the belly
• See the field
• Get it done right
• For the greater good

Disclosures

• ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
• California Applicants: See Pareto’s CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, “Pareto”) collects and uses personal information submitted by employment applicants.