Senior Manager, Strategy & Operations (Product)

Key Responsibilities

• Partner with Product leadership to define problems, frame analyses, and drive strategic decisions
• Translate business and product signals into clear recommendations for senior stakeholders
• Lead ambiguous, ad hoc analyses across growth, retention, adoption, and product performance
• Identify key drivers of business outcomes and proactively surface insights and opportunities
• Pressure-test data and assumptions to ensure accuracy before insights reach leadership
• Support executive-level deliverables (QBRs, strategic reviews, board materials) with clear narratives
• Collaborate cross-functionally across Product, Finance, Customer Success, and GTM teams

Required Qualifications

• 5 to 8 years of experience in a rigorous analytical environment: management consulting, investment banking, product management, Big 4 advisory, or a high-performance in-house strategy or FP&A function
• Exceptional attention to detail with a natural instinct for catching inconsistencies and pressure-testing outputs before they reach stakeholders
• Strong critical thinking skills; able to consider the broader strategic implications of analysis, connect findings to business context, and ask the next right question
• Fluency with Excel including familiarity with statistics, optimization, customer retention, and cohort analysis frameworks, ideally in a recurring-revenue or SaaS context
• Outstanding written and verbal communication skills; able to convey nuanced analysis succinctly to both technical and non-technical audiences, including senior executives
• High degree of ownership and self-direction; comfortable operating with ambiguity and driving work forward independently
• Demonstrated ability to influence decisions across cross-functional teams

Preferred Qualifications

• Experience with Tableau, Snowflake, and emerging AI tools (e.g., Cursor, Zenlytic)
• Familiarity with Python or R for analytical work (a plus)
• Prior exposure to cloud software, SaaS, or contact center / CCaaS markets
• Experience working with product or growth metrics (e.g., retention, adoption, engagement, revenue)
• Experience supporting or preparing materials for board-level or executive leadership audiences