Senior Manager, Product Operations

About

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

About the Role

We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently. You’ll be responsible for orchestrating launch readiness, maturing our systems of record (like Intercom and Confluence), embedding AI tooling into workflows, and building repeatable processes that support a 24/7 global operation. This is a net-new role reporting to the Director of Product Operations & Support and offers significant ownership and career growth potential.

Key Responsibilities

• Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
• Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
• Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
• Embed AI and automation tools into operational workflows and measure impact
• Design cross-functional programs and frameworks that mature operational rigor and transparency
• Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
• Identify quick wins and long-term improvements across support and product systems
• Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
• Serve as a strategic partner to leadership and a coach to junior team members as the team scales

Requirements

• 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
• Proven ability to design and implement operational systems and cross-functional programs from the ground up
• Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
• Familiarity with AI tools, automation systems, or operationalizing ML outputs
• Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
• Demonstrated ownership of product readiness and launch orchestration
• Excellent documentation and cross-functional communication skills
• Experience with tools like Jira, Confluence, and other project/content management systems
• High ownership mentality with a proactive, structured, and resourceful approach

Basis of Employment

Based in NYC or willing to relocate; must be authorized to work in the US.

Compensation

Compensation for this role varies based on experience, with an indicative range of $110K–$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Additional Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commute Benefits
• Supplemental Life Insurance
• Stock Options

Work Authorization

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.