Senior Manager, Product Operations

About the role

The Senior Manager of Product Operations at WGU plays a crucial part in improving product management effectiveness across the organization. They lead, develop, and inspire a team while fostering collaboration, continuous improvement, and product management best practices.

Responsibilities

• Lead, develop, and inspire Product Operations team members while fostering collaboration, continuous improvement, and product management best practices.
• Coach Product Managers on success metrics and create product scorecards.
• Partner with Product leadership to establish, measure, and continuously improve product management quality standards and operational practices.
• Foster an environment that enables cross-functional feedback to stakeholders and product teams.
• Own governance, administration, and continuous improvement of Product Operations tooling, including Pendo and other platforms supporting product analytics, experimentation, user insights, and product management.
• Develop reporting and visibility frameworks that enable Product Managers and leaders to assess product health, product management effectiveness, and organizational health.
• Drive continuous improvement of Product Operations processes, governance frameworks, communication standards, and operational rhythms.

Requirements

The ideal candidate for this role must have a minimum of 7 years of specific experience, including a minimum of 3 years leading a team. Significant management knowledge is required to lead the department. Advanced knowledge and skills within a specific technical or professional discipline, with understanding of the impact of work on other areas of the University, are essential. Minimum 7+ years of demonstrated experience as a Software Product Manager, Product Owner, Group Product Manager, or similar Product leadership role. Experience with product analytics, experimentation, product operations, product governance, or product effectiveness measurement and metrics is preferred.

Qualifications

• Master’s degree or an equivalent combination of a bachelor’s degree with training and/or experience.
• Minimum 5+ years of software Product Management experience.
• Minimum 3 years of experience in a leadership role.
• Experience with product analytics and metrics.

Skills

• Excellent leadership and product management skills.
• Strong analytical, qualitative, and quantitative skills.
• Technical knowledge and depth necessary to help manage product data and metrics strategies.
• Experience with business and product usage analytics.
• Able to glean insights from data and craft a compelling story in presentation form.
• Comfortable working across functions and teams to gather data.
• Understand customer and market segments and cohorts.
• The ability to think strategically and understand how data helps with problem solving.
• The ability to use data and metrics to back up assumptions and evaluate outcomes.
• Experience with ThoughtSpot, Tableau or other visualization tools.
• Experience or knowledge of basic programming and DB technologies (SQL, Python, Cassandra, MongoDB, Redis, Couchbase, Oracle, MySQL, Teradata).

Benefits

Full-time regular positions at WGU are eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.