Senior Manager, Product Operations

About the role

Rightsline is rebuilding its product operating system around an AI-native Development Lifecycle (AI-DLC). We are hiring a Senior Manager, Product Operations to be the steward and driver of the AI-DLC end-to-end; the single person accountable to the CPO, the Executive Team, and our Board. You will design and evolve our Product Discovery playbook and our Product Launch playbook as first-class AI-DLC artifacts; own the annual, mid-year, and quarterly planning cycles that connect strategy to shipped outcomes; spearhead the advancement of our product tool stack (Pendo, Jira, Jira Product Discovery, Confluence, Launch Notes, Claude, and prototyping platforms such as Replit); and bring the rest of the company, especially GTM, along on how we build and what we ship. You will manage one Product Operations Manager in-seat who runs delivery-cadence coordination and tool administration at the pod and scrum-team level. You will build a function that Rightsline intends to invest further in as the portfolio scales.

Responsibilities

• AI-DLC – Discovery through Launch as Reimagined Playbooks
  • Product Discovery playbook: design and evolve how ideas move from customer signal to validated PRD in an agent-native workflow (inception meetings, transcript-driven artifact generation, prototype-first validation, Jira Product Discovery as the roadmapping surface); set the standards that PMs should execute.
  • Product Launch playbook: own the launch process end-to-end as a repeatable system (templates, cross-team readiness gates, EAP/beta mechanics, GTM handoff, release notes via Launch Notes, post-launch adoption measurement). Launch is currently the biggest gap in our operating cadence; closing it is the most visible deliverable of your first six months.
  • AI-DLC ROI accountability: own the honest measurement of what AI is actually buying us – cycle time from inception to shipped, from shipped to measured customer outcome.
• Planning Cadence – Annual, Mid-Year, Quarterly
  • Own the design and evolution of the annual planning cycle, mid-year re-plan, and quarterly OKR/roadmap rhythm including the choreography of stakeholder inputs, ELT read-outs, and commitment tracking (what was planned vs. what shipped vs. what landed commercially).
  • Run the monthly product review as the pulse of the function.
  • Own roadmap mechanics and Jira Product Discovery hygiene including governance, data cleanliness, and the infrastructure of the roadmap as it intersects with the GTM cadence.
• Product Tool Stack – Spearhead Advancement
  • Set the strategy and forward roadmap for our product tool stack: Pendo (product analytics), Jira (delivery), Jira Product Discovery (roadmapping), Confluence (product documentation), Launch Notes (release comms), Claude (AI productivity across the org), and prototyping platforms (Replit, Claude, and successors).
  • Own new-tool evaluation and adoption including all AI-first tooling; decide whether to adopt, pilot, or pass on new capabilities (e.g., a new Claude skill, a new prototyping surface, an MCP integration) and drive the team through that decision.
  • Delegate administration and training to the Product Operations Manager; day-to-day admin, contract management, vendor relationships, and internal training on existing tools sit with your direct report. Your accountability is where the stack is going; theirs is keeping it running well.
• Bring the Company Along – GTM Pull-Through
  • Partner directly with the CRO, VP AM, VP Client Expansion, Sales Enablement, and Marketing to design the operating cadence between Product and Commercial; ensure every roadmap change is absorbed and the commercial machine is ready when we ship.
  • Build and operate Early Access Programs including customer selection, intake, structured feedback collection, transition-to-GA gates, and in-program success measurement.
  • Partner with Product leads on substantive product decisions and GTM on the customer relationships.
  • Choreograph launches across the full commercial machine including marketing messaging, sales briefing, support readiness, CS positioning. You do not own sales enablement training; you own whether the launch actually lands commercially.
• Manage