Senior Manager, IT Vendor Management Office

About the role

P&G is seeking an experienced IT Vendor Relationship Senior Manager (IT VRM) to lead relationships with our high-risk, strategic IT vendors, operating from within the Corporate Information Technology team. This critical role acts as a bridge between IT vendors, internal IT leadership, business partners, and end users to ensure alignment on business needs and IT direction.

Responsibilities

• Develop, formalize, and lead strategic relationships with high-risk IT vendors.
• Collaborate with internal customers and vendors to identify and maintain relationships that align with business and operational objectives.
• Monitor vendor performance, financials, and all aspects of vendor relationships to ensure objectives are met.
• Facilitate communication and collaboration between strategic vendors and key internal stakeholders, including IT leadership and executive teams.
• Ensure that business requirements are clearly communicated to vendors and that vendors fully understand these needs.
• Serve as the primary point of contact for issue escalation, dispute resolution, and arbitration between business units and vendors.
• Manage and measure the overall health and performance of vendor relationships against defined goals.
• Partner with stakeholders to prioritize business needs and translate those requirements effectively to vendors.
• Collaborate with leadership on vendor and resource planning, including demand management.
• Drive adoption of Vendor Management Office (VMO) services among leadership and ensure consistent best practices.

Requirements

• 5+ years of experience managing complex IT contracts and vendor relationships, particularly with managed service providers.
• Proven ability to foster collaborative vendor relationships and create incentive structures that promote desired vendor behaviors.
• Expertise in vendor governance to minimize value leakage, maximize innovation, and identify continuous improvement opportunities.
• Deep understanding of IT vendor market trends, service delivery models, pricing strategies, and innovation capabilities.
• Strong negotiation, conflict resolution, and mediation skills with a track record of driving mutually beneficial outcomes.
• Excellent verbal and written communication skills, able to present technical topics clearly to both technical and non-technical audiences.
• Self-starter with the ability to independently gather requirements, prioritize tasks, and translate needs into actionable solutions.
• Strong analytical capabilities to interpret complex data, identify issues, and make sound recommendations.
• Able to manage stressful situations professionally, providing excellent customer-facing support.
• Team-oriented mindset with proven ability to build and sustain effective relationships with both internal stakeholders and external vendors.
• Proficient in Microsoft Office Suite for collaboration, communication, and content creation.
• Able to work in Cincinnati, OH based office on a hybrid schedule.

Qualifications

• Education: Bachelor's degree in Computer Science, Business Administration, or related field.
• Experience: 5+ years of experience managing complex IT contracts and vendor relationships, particularly with managed service providers.
• Skills: Expertise in vendor governance, strong negotiation and conflict resolution skills, excellent verbal and written communication skills, strong analytical capabilities, proficiency in Microsoft Office Suite.

Benefits

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.

Pay

$110,000.00 - $165,300.00 / year

Schedule

Full time