Senior Manager, Global Enterprise Communications

Capital One’s full-spectrum Communications team drives the company’s communications strategy and execution to advance business goals while protecting and promoting Capital One’s reputation. The team covers corporate and brand media relations, issues and reputation management, financial communications, associate communications, and a full-service content and creative storytelling group that brings Capital One’s story to life across internal and external channels. As part of Global Enterprise Affairs, the team serves as strategic advisors at the intersection of value creation and risk mitigation, helping to drive initiatives forward while enhancing the company’s reputation.

About the Role

As a Senior Manager on the Global Enterprise Communications team, you will lead strategic communications initiatives that enhance Capital One’s reputation and support key business objectives. You’ll manage high-impact programs, collaborate with cross-functional teams, and work with internal and external partners to deliver creative and effective communication strategies. This role requires exceptional judgment, relationship-building skills in a highly matrixed environment, and a focus on delivering results. Creative problem-solving, data-driven decision-making, and a passion for storytelling are critical to success.

Responsibilities

• Serve as a strategic advisor to internal leaders and partners to plan and execute data-backed, integrated communications campaigns for the Premium Products and Experiences line of business.
• Drive premium narrative around Premium Products & Travel and Loyalty, Marketing & Spend Experiences to external audiences.
• Develop compelling, consistent, and tailored messages for various audiences and channels, including media opportunities.
• Maintain a deep understanding of current and emerging internal and external risks and sensitivities, and manage related stakeholder needs.
• Collaborate across highly matrixed, cross-functional teams, offering real-time counsel on communications strategies to optimize results, mitigate risk, and ensure stakeholder engagement.
• Leverage data to evaluate results, extract insights, and optimize future programs.
• Identify new opportunities to institute best practices and improve enterprise governance.
• Oversee team operations and exhibit excellent judgment.
• Act as a highly collaborative self-starter in a fast-paced environment.

Requirements

• Bachelor’s degree or military experience.
• At least 6 years of communications experience.

Preferred Qualifications

• At least 1 year of public relations or communications experience in financial services, technology, or consumer brands.
• At least 1 year of experience in developing and implementing change management strategies at a publicly traded company.
• At least 3 years of developing and executing thought leadership and consumer campaigns.
• At least 3 years of experience supporting, partnering, and interacting with internal business clients or serving as a consultant for external business clients.

Pay

The annual full-time salary range for this role in McLean, VA is $163,900 - $187,100. Candidates hired in other locations will be subject to the pay range associated with their location. Part-time salaries will be prorated based on agreed-upon hours. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.