Senior Manager, Enrollment Services

We are recruiting for a mission-driven Senior Manager, Enrollment Services to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department HCPF Enrollment Contract Job Summary Under minimal direction, the Senior Manager of Enrollment Services provides strategic and operational leadership for enrollment and eligibility operations, ensuring timely, accurate, and compliant enrollment into Medicaid, Medical Assistance, and financial assistance programs. The position is responsible for operational performance, workforce management, regulatory compliance, quality, customer service, and continuous process improvement across Enrollment Services. The Senior Manager leads supervisors and frontline teams, oversees staffing, performance management, and employee development, and ensures achievement of key operational and service metrics. Working collaboratively with internal departments, State agencies, and community partners, this role drives operational excellence through LEAN principles, data-driven decision-making, and a commitment to improving patient access, organizational performance, and the overall patient experience. Essential Functions Provide operational leadership for Enrollment Services, ensuring timely, accurate, and compliant enrollment into Medicaid, Medical Assistance, and financial assistance programs. Oversee daily operations, service delivery, quality, productivity, and customer experience while resolving complex patient, operational, and customer service issues. (25%) Lead workforce planning and operational staffing for Enrollment Services, including hiring, onboarding, scheduling, coaching, performance management, employee development, and corrective action. Ensure appropriate staffing levels, employee engagement, and achievement of operational and service goals. (20%) Oversee compliance and quality by ensuring enrollment operations, documentation, and eligibility determinations meet Federal, State, HIPAA, contractual, and organizational requirements. Monitor regulatory changes, maintain audit readiness, and implement corrective actions to address identified opportunities. (15%) Develop, monitor, and analyze operational, quality, productivity, and customer service metrics. Prepare reports and communicate performance trends, operational risks, and improvement opportunities to leadership while implementing action plans to achieve departmental goals. (10%) Partner with internal departments, community organizations, County and State agencies, and other external stakeholders to improve enrollment processes, strengthen partnerships, resolve operational issues, and support compliance with contractual and regulatory requirements. (10%) Lead departmental process improvement initiatives using LEAN principles and data-driven decision-making to improve efficiency, optimize workflows, enhance the patient experience, and support organizational objectives. (10%) Promote effective communication, collaboration, professionalism, and exceptional customer service throughout Enrollment Services while maintaining confidentiality and supporting Denver Health's mission, values, and strategic objectives. (10%) Education Bachelor's Degree Required or High School Diploma or GED additional 4 years relevant experience will be accepted in lieu of Bachelor's degree Work Experience 4-6 years 5 years of Progressive experience in Enrollment Services, or healthcare eligibility operations, including Medicaid and financial assistance programs. Required and 4-6 years Progressive leadership experience managing enrollment, eligibility, including responsibility for staff, compliance, quality, productivity, and operational performance. Required Licenses Knowledge, Skills and Abilities: Extensive knowledge of health care administration, including eligibility for programs such as Medicaid, Medicare, CHP+, HDC, and Connect for Health Colorado; also the understanding of the enrollment processes in a hospital setting.Knowledge of federal and Colorado statutes, legislative initiatives and regulations, as well as Federal, State, and local policies.Managment of call center operations.Skilled in using various systems such as CBMS, Five9, Salesforce, and Cisco.Skilled in analytical thinking, problem solving, and process improvement.Skilled in mentoring/coaching employees towards achieving success and providing excellent customer service.Ability to simultaneously coordinate and manage several functions, programs, and projects in various stages of completion. Ability to effectively lead, motivate and communicate with large staff teams.Ability to consistently implement program, department, and organizational policies and procedures.Ability to consistently implement program, department, and organizational policies and procedures.Ability to work with multidisciplinary teams to get projects completed and to work with staff at all levels of the organization.Ability to collaborate with various community agencies, external stakeholders, and providers.Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.Software and systems such as Salesforce, Five9, Epic, and CBMS.Ability to learn new computer applications. Shift Work Type Regular Salary $86,300.00 - $133,700.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here Is a Small List Of Our Benefit Programs Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.