Senior Manager, Enrollment Operations

About the role

We are seeking a Senior Manager, Enrollment Operations to join our dynamic team. Reporting to the Director of Enrollment Operations, you will play a crucial role in supporting our Enrollment team's success by enhancing their performance, optimizing workflows, and driving innovation.

Responsibilities

• Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching.
• Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership.
• Maintain and provide continuous improvement to staffing strategy, to allocate resources with precision.
• Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data.
• Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed.
• Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues.
• Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions.
• Project manage cross-functional operational initiatives related to a new launch, product improvement, or data opportunity, ensuring all stakeholders are aligned on timelines and responsibilities, and enrollment can deliver upon initiative goals.
• Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads.

Requirements

• 5-8 years of relevant experience in roles requiring analytical problem-solving, structured project management, and cross-functional collaboration, with a proven track record of success.
• A background in strategy consulting, operations at a startup, or a closely adjacent field – with demonstrated success in navigating a fast-paced, rapidly changing, ambiguous environment.
• Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus – but not required.
• An MBA, a nice to have, but not required.

Qualifications

• Data-savvy and analytical: Love digging into data, whether in a spreadsheet or a tool (Looker experience is a plus!), and expert at separating signals from noise and teasing out actionable insights into a compelling narrative.
• Skilled project manager: Demonstrated the ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through.
• Strong communicator: Tailor your communications to your audience in a compelling, succinct way.
• Curious: When faced with a challenge or question, your first instinct is to dig deeper; driven by the need to understand why things may be happening a certain way.
• Sweat the details: Hold yourself to a high standard for quality and precision.
• Thrives on feedback: Humble and proactively seek feedback from others to learn, grow, and improve your ability to collaborate and deliver results.
• A team player: Always willing to jump in to support colleagues and contribute to the organization’s success, and team members know they can rely on you to meet deadlines and deliverables no matter what.
• Exudes positive energy: Positive and joyful attitude to your working relationships and problem solving, demonstrating humor, resilience, and generosity.

Skills

• Data analysis and reporting
• Operational workflow optimization
• Project management
• Collaboration and communication
• Problem-solving and innovation

Benefits

• Competitive salary range: $140,250 - $165,000
• Bonus eligibility

Pay

The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level.

Schedule

This position is also bonus-eligible.

Our Values

• Act with our members in mind
• Move with purpose
• Seek diverse perspectives

Company Information

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.