Senior Manager, Content Infrastructure and MLR Technical Lead

Key Responsibilities

• Partner closely with the Content Infrastructure & MLR Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.
• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Veeva PromoMats, enterprise digital asset and content management platform supporting storage, metadata, lifecycle management, and compliant content distribution.
• MedComm Vault, medical content management platform enabling compliant content review, approval, and governance of regulated content.
• MLR Accelerator, AI-enabled MLR workflow system supporting review, approval, and governance of promotional and medical content.
• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams in integrating content platforms with upstream and downstream systems (e.g., CRM, web, analytics platforms).
• Ensure solutions meet compliance, auditability, and regulatory requirements for medical and promotional content workflows.
• Drive standardization and scalability of content and MLR workflows across brands and markets.
• Support automation and optimization of MLR processes to improve cycle times and user experience.

Cross-Functional Technical Leadership

• Partner with business, IT security, and vendor teams to ensure the Content Infrastructure & MLR team technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Content Development & Deployment, to escalate and resolve complex technical challenges that span across Global Capability teams.
• Mentor and guide software engineers and developers, elevating the team's overall technical capability.
• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.

Technical Skills Required

• Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks.
• Experience designing scalable, secure, and compliant technology solutions within complex enterprise environments.
• Strong knowledge of system integration patterns, APIs, and data architecture across enterprise content platforms and MLR workflow systems.
• Experience designing and integrating enterprise digital platforms and technology solutions such as Veeva PromoMats, MedComm Vault, and MLR workflow solutions (e.g., MLR Accelerator).
• Understanding of security, compliance, and regulatory requirements relevant to enterprise content management and MLR review workflows.
• Demonstrates strong hands-on technical delivery capabilities, effectively translating business requirements into technical specifications and guiding development teams and vendor partners to deliver high-quality solutions.
• Experience working within Agile product development teams and product operating models.

Qualifications

• Required: Bachelor's degree in computer science, engineering, information systems, or related technical field. 7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in software engineering, technical architecture, or enterprise platform development.
• Preferred: 2+ years of experience as a Tech Lead, or similar role involving hands-on technical leadership of a development team.
• Experience in pharmaceutical or healthcare industries preferred.
• Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.