Senior Manager, Client Strategy- Beauty & Wellness

About the role

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success.

Responsibilities

• Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

Requirements

• 6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, and long-term account growth
• Experience engaging executive stakeholders and influencing decision-making
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment

Qualifications

• Bachelor's degree required
• Deep passion and understanding of the creator economy (bonus point)
• Experience in SaaS Customer Success with a track record of exceeding client expectations (bonus point)
• Familiarity with affiliate marketing platforms and performance marketing (bonus point)
• Experience working in a remote startup environment (bonus point)

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple projects simultaneously
• Highly organized and detail-oriented
• Excellent problem-solving and analytical skills
• Experience with data analysis and reporting

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• New York HQ office

Pay

The provided salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

Schedule

ShopMy offers a flexible schedule to accommodate the needs of our talented team members.