Senior Manager, Client Partner

Client Management & Leadership

Lead multiple client accounts, overseeing a team to develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention.

Client Onboarding & Transitions

Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes.

Team Leadership and Development

Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks.

Business Acumen and Financial KPIs

Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.

Innovation and Thought Leadership

Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.

Client Education

Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.

Industry Expertise

Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.

Channel Expertise

Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

Professional Qualifications

• 7-10 years of experience in Client Delivery roles with a proven track record of executing successful campaigns.
• Management experience necessary.
• Expertise in multiple digital platforms and how they work together.
• Google Analytics. Project Management tools. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint.
• Able to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Hiring Salary Range

The hiring salary range for this role is $100,000 - $115,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.

Benefits

• Unlimited PTO
• On top of that, we provide 20 paid holidays, including multiple long weekends.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100%
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
• Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources