DirectJobHub
Jobs · Customer Service · Pennsylvania

Senior Manager, Client & Strategic Solutions

US HealthConnect, Inc. · Fort Washington, PA · 2 wk ago
HybridCustomer ServiceFull-time

Responsibilities

  • Become well versed in client’s therapeutic areas and knowledgeable on their marketing strategy
  • Understand the scope of the project(s) and success criteria
  • Ensure project fiscal health is maintained and timelines are met
  • Engage with clients & other stakeholders on a regular basis
  • Understand & actively participate in client’s medical-regulatory-legal processes, where appropriate
  • Provide oversight and direction to project management team
  • Deliver metrics reports
  • Aid business development team in client strategy and tactical plans both pre & post sale
  • Act as a consultative resource to our clients demonstrating our expertise and knowledge
  • Support your business development counterpart with client renewal strategy

Requirements

  • Possess a bachelor’s degree (B.S.) or equivalent
  • Minimum of 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
  • Possess comfort and confidence leading client meetings
  • Possess exceptional written, verbal, and analytical skills
  • Understand data and critical metrics that are important to clients
  • Possess understanding of medical regulatory submission (MLR) process and systems
  • Maintain excellent attention to detail and have the ability to prioritize
  • Have the ability to handle conflict and problem-solve
  • Exhibit strong leadership qualities
  • Be flexible and independent while working in a fast-paced environment
  • Be able to travel and work extended hours, as needed
  • Be proficient in MS Office, Salesforce, and Project Management systems

Qualifications

We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office.

Skills

Understanding data and critical metrics that are important to clients
Understanding medical regulatory submission (MLR) process and systems is a must
Maintain excellent attention to detail and have the ability to prioritize
Have the ability to handle conflict and problem-solve
Exhibit strong leadership qualities
Be flexible and independent while working in a fast-paced environment
Be able to travel and work extended hours, as needed
Be proficient in MS Office, Salesforce, and Project Management systems

Benefits

Competitive salary and benefits package

Modern working environment that supports work/life balance

Foster a fun, friendly, and team-oriented culture

Pay

Salary will be determined based on experience, qualifications, and location.

Schedule

Hybrid work environment, with 3 days a week on-site at our Fort Washington, PA office.

Similar jobs