Senior Manager, Category Merchant Management , Strategic Account Services - Hardlines
Amazon · Seattle, WA · 3 wk ago
Information TechnologyFull-time
Key job responsibilities
- Team Leadership & Development
- Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers
- Hire, develop, and retain top talent; build a bench of future leaders
- Set high standards for team performance, coaching, and career development
- Foster a culture of ownership, bias for action, and continuous improvement
- Category Performance & Financial Stewardship
- Own financial planning, goal setting, and performance management for assigned Hardlines GLs
- Drive category health at scale — selection, pricing, inventory, and growth for 3P sellers
- Identify and close gaps to plan through data-driven interventions and seller-level strategies
- Partner with finance, category, and product teams on OP planning and in-year course corrections
- Seller Management & Strategic Account Leadership
- Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships
- Set the account management strategy for the portfolio — defining segmentation, coverage models, and engagement depth
- Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes
- Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth
- Champion the seller voice internally — advocating for tooling, policy, and process improvements that remove friction from the seller experience
- Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms
- Category-Wide Initiatives
- Design and execute initiatives that improve SX and CX across the Hardlines portfolio
- Scale best practices and playbooks across GLs and account teams
- Identify systemic blockers to seller growth and drive cross-functional solutions
- Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs
- Stakeholder Communication
- Deliver clear, concise written narratives and verbal updates to executive audiences
- Influence across organizational boundaries to drive alignment and resource allocation
- Translate complex category dynamics into actionable recommendations for senior leadership
- 8+ years of account management, project or program management or buying experience
- 5+ years of people management experience
- Experience with vendor negotiations, pricing and promotion or inventory management
- Bachelor's degree or equivalent in Business, Economics, Analytics, or a related field
- Experience in building and developing a high performance team
- Experience managing a budget or P&L
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- Experience producing executive-level written materials and presenting to executive audiences
- Experience demonstrating strong analytical abilities and confidence in the use of data
- MBA degree or above in related fields