Senior Strategic Account Manager

What You’ll Do

• Manage a portfolio of enterprise accounts, ensuring a seamless onboarding and consistently high customer satisfaction.
• Own the post-sale customer lifecycle: onboarding, adoption, retention, renewal, and expansion.
• Partner with customer stakeholders to understand their goals, uncover new use cases, and drive value realization.
• Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning.
• Use AI and modern sales/customer success tools to analyze account health, identify signals of risk or opportunity, and prioritize outreach.
• Develop and execute strategic account plans in collaboration with internal teams (Product, Marketing, Sales).
• Act as a customer advocate, bringing feedback to leadership and helping refine our offerings and processes.

What We’re Looking For

• Proven experience managing and growing enterprise customer relationships ($1B +), ideally with renewals and upsell track record.
• Ability to deliver against renewal and expansion quotas, with examples of successful account growth.
• Strong critical thinking, consultative, and communication skills to become a trusted advisor to customers.
• Comfort with change—able to adapt to new tools, customer needs, and processes quickly.
• Resourceful, organized, and self-directed, thriving without a rigid playbook.
• Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy.

Required

• Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy.

Why This Role Might Be Right for You

• You’re energized by building lasting customer relationships and driving mutual success.
• You excel at balancing a portfolio, prioritizing effectively, and delivering results.
• You value collaboration and continuous learning, seeking to improve through feedback.
• You’re driven by the challenge of improving retention and growth, not just maintaining the status quo.