Senior Strategic Account Manager

Behavox · New York, United States · 1 wk ago

Business DevelopmentFull-time

About Behavox

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

About The Role

The Senior Strategic Account Manager is the most senior individual contributor within Behavox's Strategic Account Management function. In addition to owning a portfolio of the most complex enterprise accounts, this role carries broader responsibility for defining the engagement standard across the function, serving as a field expert on high-stakes accounts, and building the institutional knowledge that the team operates against. The Senior Strategic Account Manager leads through expertise and influence. The Senior Strategic Account Manager owns a focused portfolio of 3 to 5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder, high-ARR client relationships in the book. Full end-to-end ownership of these accounts includes elevated executive access and commercial complexity; the Senior Strategic Account Manager leads executive relationships at C-suite and Head-of level independently. This role also serves as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploys into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.

What You'll Bring

Enterprise compliance technology at the highest account complexity.
Expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across the most demanding Tier 1 financial institutions; understands how these systems interact within a client's broader controls framework.
Executive engagement at C-suite and Head-of level.
Independently builds and sustains trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions; represents Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value.
Standards and process ownership for account management.
Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and commercial execution for the entire Strategic Account Management function; creates vertical playbooks, quality benchmarks, and metrics that other team members operate against.
At-risk account intervention and resolution.
Serves as the deployment resource for complex or commercially significant account situations; engages directly in at-risk accounts to assess, stabilize, and coach the assigned Strategic Account Manager through resolution without displacing ownership.
External representation and community leadership.
Presents Behavox's customer success and product vision to external audiences at industry events and conferences; leads Customer Advisory Boards, CCO communities, and industry working groups; builds and stewards the external community of Behavox customers and practitioners.

What You'll Do

Multi-product, multi-region account ownership at scale.
Manages the most complex accounts in the portfolio ($3M or higher combined ARR) with full end-to-end responsibility for delivery, health, commercial outcomes, and executive relationships across multiple geographies, products, and stakeholder groups.
Escalation calibration and field deployment.
Serves as the escalation point for the most sensitive situations before they reach leadership; assesses severity, coaches junior Strategic Account Managers through resolution in real time, and intervenes directly only when account complexity or commercial significance requires senior presence.
Playbook and framework creation for repeatable execution.
Creates reusable vertical playbooks, assessment instruments, and engagement frameworks that codify best practices across the function; validates and improves hiring assessments, onboarding materials, and the scoring framework used to evaluate new hires against departure archetype detection criteria.
Strategic commercial execution on high-value accounts.
Owns renewal and expansion strategy for the highest-ARR accounts; builds value-led commercial plays grounded in customer intelligence; co-owns the regional expansion pipeline with Account Executive leadership; participates in deal reviews for high-value renewals and expansions.
Hiring calibration and team development through expertise.
Participates actively in hiring and interview processes as the calibration voice on candidate quality; mentors Strategic Account Managers on account management, commercial reasoning, and executive engagement; leads internal learning sessions grounded in real account examples.

What We Offer