Senior Strategic Account Manager

About the role

As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction.

Responsibilities

• Leads the development and execution of the strategic account plans at key, named accounts.
• Drives new business development. Will research, qualify, contact, present and close new clients based on an assigned territory or market segment.
• Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
• Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet‑share.
• Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
• Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
• Leads solution development efforts that best address customer needs.
• Engages supplier sales resources to enlist their support and create solutions.
• Expert in strategic selling and takes the lead in high level sales engagements.
• Provides pre and post‑call coaching to branch sales team.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• 5+ years proven sales experience as a strategic account manager of large account portfolios.
• Experience managing multiple stakeholders and projects.
• History of success maintaining and developing key relationships.
• Success in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources.
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong negotiation and problem‑solving skills.
• Proficiency with CRM software and Microsoft Office.
• Self‑starter and able to work efficiently under pressure.
• Ability to travel 25%‑50%.

Benefits

• Paid time off
• Medical, dental, and vision coverage
• Retirement savings plans

Pay

Compensation Details: $106,537 – $159,806 annually. Eligible positions may include participation in a bonus or sales incentive plan, and for certain sales roles a commission structure based on sales results, as defined by the applicable plan documents.