Senior Manager, Business Unit Operations, MedTech Global Customer Solutions - US Region

About the role

Johnson & Johnson is recruiting for a Business Unit Operations Senior Manager for MedTech Americas: US Region. This role represents Deliver with the US Regional E2E Supply Chain Leaders and Commercial Leaders by bringing operational expertise and a full view of the Deliver strategy, operations, and customer priorities for MedTech. The position can be located in Raritan, NJ or Memphis, TN. Remote work options within the US may be considered on a case-by-case basis and if approved by the Company.

Responsibilities

• Accountable for Regional Deliver business performance and inputs across the E2E US Regional organization, including issue management, communication & customer escalations.
• Influences across functions to drive performance objectives.
• Identifies and implements cost improvements and value creation initiatives, partnering E2E across Supply Chain, Deliver and Commercial.
• Bridges the Voice of the Customer to Regional supply chain partners and leads/collaborates on Customer Experience improvements initiatives.
• Serves as the Deliver point of contact for key regional business unit operations processes, including Regional S&OP and S&OE, and New Product Introductions.
• Represents & Integrates into the Regional Business Unit / Financial Planning cycles (LRFP, BP).
• Serves as the Subject Matter Authority for large Network, ERP, and Commercial projects to provide functional domestic outbound and customer expertise, including system and network changes.
• Represents regional priorities and performance in global forums, and ensures that global franchise priorities are aligned in the region.

Qualifications

• A bachelor’s degree
• Minimum of 8-10 years of experience in Supply Chain, with demonstrated impact in increasingly complex leadership roles, including roles requiring orchestration, stakeholder management and influence at varying organizational levels
• A minimum of 2 years’ experience in direct people leadership, developing and building diverse, high-performance teams with a strong sense of mission
• In-depth knowledge of E2E Supply Chain and ERP processes
• Experience leading against performance targets and strict timeline business results
• Ability to promote a vision and inspire change to transform teams, via strong engagement/influencing/communication
• Able to build strong partnerships internally and externally with customer focus
• Experience and success in leading projects & delivering business results
• Demonstrated business insight and customer centric perspective

Preferred Skills

• Preferred certification in Lean or Six Sigma
• Preferred Project Management experience
• Preferred US MedTech experience