Senior Customer Solutions Manager, Healthcare & Life Sciences

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

Responsibilities

• Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
• Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)
• Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows
• Establish success criteria and track value delivery against customer business objectives
• Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co-innovation
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments
• Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms
• Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partners
• Earn trust across the customer's organization, from technical practitioners to C-suite executives
• Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions
• Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategies
• Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms
• Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing
• Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps
• Stay current on emerging technologies and industry trends in healthcare and life sciences

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams