Senior Customer Solutions Manager, Healthcare & Life Sciences

About the role

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.

Responsibilities

• Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
• Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments
• Earn trust across the customer's organization, from technical practitioners to C-suite executives
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions
• Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms
• Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification (preferred)
• Experience implementing cloud services including migrations and modernization projects or similar (preferred)

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.