Senior Customer Solutions Manager, Healthcare & Life Sciences
About the role
AWS is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. The role involves helping HCLS customers realize business value by accelerating their cloud and AI transformation journeys.
Responsibilities
- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
- Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)
- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments
- Engage C-level executives, VP-level technology leaders, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services
Requirements
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification (preferred)
- Experience implementing cloud services including migrations and modernization projects or similar (preferred)
Skills
- Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms
- Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing
- Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps
- Stay current on emerging technologies and industry trends in healthcare and life sciences
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
The base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.
- USA, CA, East Palo Alto - 176,600.00 - 239,000.00 USD annually
- USA, MA, Boston - 153,600.00 - 207,800.00 USD annually
- USA, MN, Minneapolis - 153,600.00 - 207,800.00 USD annually
- USA, NY, New York - 169,000.00 - 228,600.00 USD annually
- USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
Schedule
Final schedule will be determined based on factors including experience, qualifications, and location.